Angelina Moody
Santa Rosa,CA
Summary
Dynamic leader with a proven track record at Oliver’s Market, enhancing customer satisfaction and team productivity through expert staff training and development, and strategic decision-making. Skilled in customer service and money handling, I've driven significant improvements in operational efficiency and employee morale, fostering a collaborative and results-oriented work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Oliver’s Market
05.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed financial transactions to ensure precise record-keeping.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
Deli Customer Service Representative
Whole Foods Market Inc
06.2015 - 05.2018
- Consistently recommended complementary items to enhance customer purchases.
- Contributed to positive teamwork dynamics through active collaboration, sharing workload during peak hours, and supporting colleagues in their tasks when needed.
- Demonstrated excellent time management skills while ensuring timely completion of all assigned tasks despite high volume periods.
- Improved workflow efficiency by assisting team members with slicing, weighing, and packaging meats and cheeses.
- Adhered to company policies regarding food safety, sanitation, and customer service standards to maintain overall store quality.
- Provided exceptional customer service through attentive listening, clear communication, and prompt assistance with special requests or dietary concerns.
- Aided merchandising efforts by creating visually appealing displays of deli products that showcased variety and quality of offerings.
- Assisted in training new hires on deli department procedures, equipment usage, and proper food handling techniques.
- Reduced wait times for customers by efficiently multitasking between tasks such as taking orders, preparing sandwiches, and stocking shelves.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Offered product samples to customers, generating additional sales through taste-testing.
Supervisor
Papa Murphy's
07.2014 - 06.2015
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Promoted synergy across multiple functions to meet company-wide initiatives.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Santa Rosa High School
Santa Rosa, CA06.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
Timeline
Assistant Manager
Oliver’s Market
05.2018 - Current
Deli Customer Service Representative
Whole Foods Market Inc
06.2015 - 05.2018
Supervisor
Papa Murphy's
07.2014 - 06.2015
Santa Rosa High School
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