Angelina Moucheron
Rosedale,MD
Summary
Dedicated customer service professional with extensive experience in hospitality and photography. Expertise in cultivating guest relationships, addressing concerns effectively, and enhancing overall experiences. Proficient in multitasking, communication, and sales while ensuring accuracy and organization.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden
MD
10.2025 - Current
- Provide high-quality, fast-paced service while maintaining a welcoming, family-style dining experience
- Managed soup, salad, and breadsticks, ensuring proper portioning and timely refills to optimize guest satisfaction
- Pulled and delivered food from window with accurate garnishes and presentation, enhancing overall dining experience
- Set up and carried large trays, prioritizing hot food to maintain freshness
- Grated fresh cheese at guest tableside to enhance dining experience
- Pre-bus tables throughout meals; clear, sort, and organize dishes and utensils
- Reset tables after each guest's departure to ensure cleanliness and readiness for new customers, including sugar packets and supplies
- Maintain dining room cleanliness, including server stations, tables, and floors
- Completed nightly side work, rolled 75+ sets of silverware, and executed checkout procedures, maintaining operational efficiency
Photographer / Sales Associate
JCPenney Portraits
Maryland
11.2024 - Current
- Completed portrait sessions in 15 minutes while ensuring high quality and creativity
- Handle 100+ sessions per day during peak seasons
- Conduct confirmation calls to increase show rates and plan session ideas with clients
- Photograph clients of all ages, including infants, children, families (up to 12 people), and pets
- Safely pose, swaddle infants, and manage large groups in a small studio environment
- Create a wide variety of poses, styles, and dynamics for each session
- Photograph headshots, business, graduation, birthday, engagement, wedding, maternity, memorial, holiday, and themed sessions
- Quickly move between angles and climb ladders while maintaining a safe environment
- Modify backgrounds to create diverse settings for client portraits, retrieve props, and monitor details during sessions
- Cull duplicate or flawed images and perform basic photo enhancements (collages, overlays, vignettes, black & white)
- Assist sales team by delivering completed sessions during busy periods
- Sold photo packages, canvas bundles, and custom products to enhance client experience
- Use two POS systems and cash register to complete transactions
- Documented sales data to maintain organized financial records. and order numbers in Excel
- Checked in clients, suggested backgrounds, confirmed details, and guided them through sales process
- Open and set up camera rooms independently, ensuring equipment functions properly
- Make outbound calls to past clients, advertise promotions, and book appointments
- Evaluated and scored on session accuracy, timing, and guideline compliance
- Developed strong patience, leadership, and communication skills
Server / Trainer
Texas Roadhouse
White Marsh, MD
02.2022 - 10.2025
- Trained new employees, contributing to team development and earning Trainer of the Month and Employee of the Month awards
- Greeted tables promptly, suggested drinks, appetizers, and entrees, enhancing overall guest experience
- Delivered high-volume, fast-paced service while maintaining quality and cleanliness
- Organized and tracked orders, crafted drinks, and ensured guest satisfaction
- Established strong guest connections, ensuring accurate orders and high guest satisfaction
- Communicated effectively in a loud environment, accommodating diverse guest needs.
- Upsold menu items by clearly describing meals and cocktails
- Studied food and cocktail menu thoroughly to ensure accurate recommendations to guests
- Certified in TIPS training to ensure responsible alcohol service.
- Carried large, heavy trays safely while navigating a busy dining room
- Achieved four 100% secret shopper scores
- Completed nightly side work, including cleaning soda stations, POS stations, tables, floors, menus, and restocking supplies
Customer Service Associate / Team Lead
Steamin' Demons
Essex, MD
07.2020 - 02.2022
- Took orders in person and over the phone while managing high call volume
- Resolved customer issues and complaints, enhancing customer satisfaction
- Tracked calls on hold, increasing sales opportunities during peak hours
- Processed transactions through POS system and handled cash without a register
- Scheduled orders accurately and coordinated with kitchen staff for inventory needs
- Trained new employees, fostering team development and performance
- Performed cleaning, stocking, and follow-up calls for late pickups during slow periods
- Maintained product integrity by handling live crabs in cold, wet conditions. in cold, wet conditions to maintain product integrity
- Measured, weighed, and sorted crabs by size and quality for customer orders
Education
High School Diploma -
Kenwood High School
Essex, MDSkills
- Customer Service & Hospitality
- Food Service & Safety
- Upselling & Sales
- Photography & Basic Photo Editing
- POS Systems & Cash Handling
- Appointment Scheduling & Reminders
- Microsoft Office & Computer Literacy
- Time Management & Organization
- Communication & Multitasking
- Training & Leadership
Personal Information
Authorized To Work: U.S.
Timeline
Server
Olive Garden
10.2025 - Current
Photographer / Sales Associate
JCPenney Portraits
11.2024 - Current
Server / Trainer
Texas Roadhouse
02.2022 - 10.2025
Customer Service Associate / Team Lead
Steamin' Demons
07.2020 - 02.2022
High School Diploma -
Kenwood High School