ANGELINA OTUYA
Summary
Passionate professional with several years of experience in the field of behavioral analysis. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Demonstrates exceptional knowledge of accurately summarizing information for electronic data systems while ensuring compliance with data collection and recordkeeping. Proven ability to foster academic, functional, and social skills development in diverse environments.
Overview
8
8
years of professional experience
Work History
INDEPENDENT CONSULTANT – BEHAVIOR TECHNICIAN
2022.04 - Current
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Implemented individualized treatment plans developed by clinical supervisors to serve patients with diverse needs
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
CUSTOMER SERVICE REPRESENTATIVE
MetroPlusHealth
2023.05 - 2024.03
- Handled high volume of incoming calls and emails in a professional and courteous manner
- Provided detailed explanations of coverage, benefits, and claims procedures to educate customers and alleviate any concerns
- Collaborated with internal teams to escalate and resolve complex customer problems in a timely manner
- Maintained accurate records of customer interactions and transactions in an advanced cloud-based CRM system
- Utilized insurance claim databases and systems to track and monitor claims status, ensuring accurate and up-to-date information for customers
- Demonstrated exceptional communication skills in liaising with policyholders, adjusters, and other relevant parties
- Participated in ongoing training sessions to stay updated on product knowledge and customer service best practices.
NYS CONTACT TRACER(COVID-19)
Staffing Solutions Organization
Westchester, NY
2020.11 - 2022.03
- Developed strategies for engaging hard-to-reach populations in contact tracing initiatives.
- Contacted clients by phone to ascertain compliance with required or recommended actions
- Tracked the progress of contacts throughout their quarantine period using electronic health records systems.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts
- Analyzed and evaluated health screen and symptom data on a daily basis
- Utilized a secure contact-tracing software to maintain organized logs of client information.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
TEACHERS ASSISTANT
New York Center For Infants And Toddlers
New York, NY
2017.08 - 2020.02
- Provide 1:1 instruction using ABA procedures
- Supported student learning objectives through personalized and small group assistance
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills
- Promoted physical, mental and social development using classroom games and activities
- Completed daily reports, meal count sheets and attendance logs.
CUSTOMER SERVICE REPRESENTATIVE
UncommonGoods
Brooklyn, NY
2016.10 - 2017.01
- Ensured prompt response to customer telephone calls, reducing on-hold wait times
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Responded to customer requests for products, services and company information.
Education
BA - Applied Behavioral Science -
University of Arizona Global Campus
06.2026
Skills
- Case Management
- Early Childhood Education
- Applied Behavior Analysis
- Efficient and Detail-Oriented
- Advanced Clerical Knowledge
- Individualized Education Plans
- Microsoft Office
- CPR Certified
- CRM Software Proficiency
Timeline
CUSTOMER SERVICE REPRESENTATIVE
MetroPlusHealth
2023.05 - 2024.03
INDEPENDENT CONSULTANT – BEHAVIOR TECHNICIAN
2022.04 - Current
NYS CONTACT TRACER(COVID-19)
Staffing Solutions Organization
2020.11 - 2022.03
TEACHERS ASSISTANT
New York Center For Infants And Toddlers
2017.08 - 2020.02
CUSTOMER SERVICE REPRESENTATIVE
UncommonGoods
2016.10 - 2017.01
BA - Applied Behavioral Science -
University of Arizona Global Campus