Summary
Work History
Education
Skills
Certificates And Training
Relative Experience
Industry Expertise
Certification
Timeline
Accomplishments
Work Availability
Work Preference
Quote
Software
Languages
Interests
Affiliations
ResearchAssistant

Angelina Parker

Sacramento,CA

Summary

Dynamic Program Manager with extensive experience at WellSpace Health, specializing in program performance analysis and multi-operations management. Demonstrated success in policy development and quality assurance enhancement, driving operational excellence. Proven expertise in budget preparation and project management, leading teams to exceed objectives while achieving a 30% increase in crisis response efficiency. Committed to leveraging skills to further enhance program effectiveness.

Work History

Program Manager, Suicide Prevention and Crisis 988

WellSpace Health
Sacramento, CA
  • Created reports for senior management on the performance of the insurance portfolio.
  • Oversaw call and text operations for quality assurance.
  • Work with specialists to assess productivity.
  • Led training sessions for specialist onboarding.
  • Manage the overall crisis program.
  • Managed recruitment, screening, training, and supervision for staff and volunteers.
  • Managed paid department personnel and lead supervisors.
  • Maintain accurate and detailed records and files of agency programs.
  • Maintained confidentiality for agency's callers and volunteers.
  • Maintained constant staff availability for crisis line operations.
  • Delivered immediate shift support during urgent situations.
  • Provide consultation and debriefing to crisis counselors as needed, and work “on-call” to answer crisis counselor questions and solve scheduling problems.
  • Engaged in conferences and meetings as needed.
  • Participated in meetings with Board, Management, and agency committees as necessary.
  • Consulted with Director to discuss updates and changes in policy and procedures.
  • Monitored monthly budget performance.
  • Compiled required monthly, quarterly, and annual statistical data for reporting.
  • Develop training curriculum to meet current standards.
  • Designed and delivered comprehensive training programs for SPCL team.
  • Monitored phone room documentation periodically to ensure accuracy.
  • Encourage unity between employees, volunteers, and leadership.
  • Delivered training sessions to community organizations.
  • Offered supervisory guidance to supervisors, staff, and volunteers regarding Crisis Line.
  • Coordinate mandated reporting to maintain regulatory adherence.
  • Managed the tracking of high frequency disruptive calls resulting in restriction evaluation.
  • Managed all elements of SPCL program's quality initiatives.
  • Ensured compliance with AAS and Joint Commission standards consistently.
  • Prepared annual budget forecasts for the department's operations based on established goals and objectives.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Resolved service-related customer complaints efficiently.
  • Conducted periodic reviews of policy forms and endorsements to ensure they are up to date.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Analyzed data collected during the course of the program operations and reported results accordingly.
  • Recruited and trained new employees to meet job requirements.
  • Guided the strategic planning and goal-setting process for programs, aligning initiatives with organizational vision and priorities.

Program Manager and Operations, Care Transitions

WellSpace Health
Sacramento, CA
  • Executed operational tasks for 24/7 multi-site, cross-discipline programs.
  • Managed staff schedules and staff call-outs while ensuring program operations continued to meet patient needs.
  • Managed onsite emergencies, including flooding to patient areas, power outages, and negative psychosocial interactions between patients.
  • Mobilized and supervised a multi-discipline team with more than forty staff, including nurses, a case manager, a certified nursing assistant, a psychiatric technician, and other ancillary staff.
  • Supported annual and semi-annual program budget development to include personnel and capital acquisitions.
  • Negotiated vehicle purchases and van purchases for the Street Nurse and Case Manager teams.
  • Managed and directed staff to provide patient services and coordinate care that met or surpassed national industry standards for respite programs.
  • Led and guided teams through external and internal audits contributing to Behavioral Health Joint Commission Certification.
  • Navigated and rallied teams through the COVID outbreak at multiple inpatient facilities that required 100% patient evacuation.
  • Oversaw relocations of patients and personnel across multiple sites, surpassing service benchmarks.
  • Designed a data tool to track monthly, semiannual, and annual reports to internal and external partners.
  • Developed CalAIM Care Transitions conversion process encompassing billing, reporting and care coordination with various healthcare plans.
  • Spearheaded creation of processes, protocols, and staff workflows, ensuring operational efficiency.
  • Conducted performance reviews for team members.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided leadership during times of organizational change or crisis situations.
  • Managed vendor relationships by negotiating contracts, ensuring timely delivery of goods and services, and reducing costs.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Established and monitored KPIs to evaluate performance and identify areas for improvement.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Recruited and hired qualified candidates to fill open positions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Case Manager

WellSpace Health
Sacramento, CA
  • Performed individual intake needs assessments for each patient.
  • Recorded progress notes to ensure accurate tracking of client development.
  • Oversaw management of at least 50 patient caseloads.
  • Entered daily progress notes into EHR systems to maintain accurate patient records.
  • Executed 30% of responsibilities in office setting and 70% on-site through travel.
  • Manage the work schedule when meeting with members.
  • Scheduled and transported patients to various appointments.
  • Contributed to effective care coordination through collaborative meetings with diverse partners.
  • Represent and/or advocate for and with patients in obtaining identification, housing, benefits services, and entitlements from governmental and private agencies and organizations.
  • Coordinate linkage to various community resource programs and supports.
  • Collaborate with the patient in the development of their individual SMART treatment plan.
  • Handled after-hours on-call responsibilities weekly, including weekends.
  • Completed all job-related training, certifications, and renewals.
  • Adapted tasks according to program needs.
  • Participated in scheduled discussions with management and team.
  • Assisted individuals with eligibility for available benefits.
  • Monitored client progress through regular follow-up contacts.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Maintained confidentiality and adhered to professional ethics and standards.
  • Advocated on behalf of clients to secure necessary services and support.
  • Identified barriers to client success and developed strategies to overcome them.
  • Developed and maintained relationships with community resources and service providers.
  • Collaborated with medical professionals to coordinate treatment plans for clients.
  • Conducted home visits to assess the safety of living environments for clients.
  • Provided referrals to appropriate medical, mental health, and social services.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Provided crisis intervention support for clients in emergency situations.
  • Coordinated comprehensive care plans for clients to meet their individual needs.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Collaborated with other service providers to ensure continuity of care for clients.
  • Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.

Office Technician

California Department of Corrections and Rehabilitation, Division of Juvenile Justice
Sacramento, CA
  • Reviewed, revised, and researched departmental policies, processes, and procedures.
  • Created and oversee electronic databases and monitoring systems for the Policy & Regulation Unit.
  • Reviewed and directed correspondence to appropriate channels.
  • Handles public interactions via phone and in-person meetings.
  • Schedules appointments efficiently, facilitating seamless operations.
  • Manages travel expense claims efficiently.
  • Maintained state and departmental manuals.
  • Participated in unit meetings to contribute and provide support.
  • Oversaw office needs, including inventory of supplies and forms, for efficient ordering.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
  • Prepared meeting agendas attended meetings and recorded and transcribed minutes.
  • Coordinated travel arrangements and accommodations for staff members.
  • Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
  • Tracked and monitored monthly budget expenditures, communicating status to leadership.
  • Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
  • Entered procurement, financial and personnel data using computer systems and programs.
  • Assisted with special projects as needed or requested by management or staff members.
  • Maintained confidential personnel records in compliance with applicable laws and regulations.
  • Compiled financial information from various sources for use in budget preparation activities.
  • Checked forms for completeness and accuracy to address issues immediately with individuals.
  • Assisted with annual budget preparation, submitting documents to finance team.

Office Technician

California Department of Corrections and Rehabilitation, Office of Labor Relations
Sacramento, CA
  • Assigned numbers to grievances within department.
  • Logged incoming grievances in tracking system.
  • Working in collaboration with departmental staff and outside stakeholders (Department of Public Administration and unions representing employees of the department) to ensure timeframes are met regarding information requests, grievances, arbitration hearings, and the status of grievances.
  • Guided grievance, arbitration, and mediation processes by interpreting relevant policies and procedures.
  • Drafted correspondence for Employee Relations Officers, such as informational memoranda and arbitration hearing requests.
  • Assisted branch staff in gathering pertinent information to use at unfair labor practice hearings and PERB hearings
  • Coordinated travel arrangements and reservations.
  • Organized Labor Relations case records.
  • Serviced Xerox, fax, and printer machines to ensure operational readiness.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
  • Prepared meeting agendas attended meetings and recorded and transcribed minutes.
  • Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
  • Computed, recorded and proofread data or reports.
  • Tracked and monitored monthly budget expenditures, communicating status to leadership.
  • Monitored and directed work of lower-level clerks.
  • Assisted with special projects as needed or requested by management or staff members.
  • Maintained confidential personnel records in compliance with applicable laws and regulations.
  • Trained new employees on company policies and procedures related to their job duties.
  • Assisted with annual budget preparation, submitting documents to finance team.
  • Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
  • Monitored office equipment maintenance contracts; contacted vendors when repairs were needed.
  • Coordinated equipment bids and submitted to purchasing department.
  • Prepared purchase orders for office equipment; tracked orders until received by vendor.
  • Processed and prepared business or government forms and expense reports.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Office Technician

State Department of Conservation
Sacramento, CA
  • Managed multi-line phone system effectively.
  • Processed vendor invoices for payment utilizing posting tags with relevant invoice details.
  • Submitted weekly summaries on completed program tasks.
  • Compiled detailed reports for week-ahead and 60-day outlook showing upcoming engagements.
  • Coordinated airline and car rental reservations for travel.
  • Compiled monthly reports detailing mileage for state, employee personal, and rental vehicles.
  • Compiled bi-annual mileage usage reports for vehicle operations submitted to Headquarters.
  • Prepared detailed payroll reports, including time sheets and overtime records.
  • Responded to employee and public inquiries by telephone and in person.
  • Provided administrative support to management and other staff by preparing documents, maintaining records and filing systems.
  • Operated computers to enter data into databases or spreadsheets, generate reports and compose correspondence.
  • Computed, recorded and proofread data or reports.
  • Entered procurement, financial and personnel data using computer systems and programs.
  • Scanned documents into electronic format using specialized scanners, stored files on server computers.
  • Assisted with special projects as needed or requested by management or staff members.
  • Operated office equipment such as copiers, scanners, printers and fax machines.
  • Organized office operations, including scheduling meetings and appointments, ordering supplies, sorting and distributing incoming mail, responding to inquiries and requests for information.
  • Coordinated equipment bids and submitted to purchasing department.

Office Manager

Safe Haven Security
Sacramento, CA
  • Handled multi-line phone system to deliver effective customer service.
  • Prepared and calculated payroll, bonuses, as well as mileage.
  • Managed payment of invoices, lines of credit, credit cards, gas cards and other business bills.
  • Reconciled financial accounts to ensure accurate records.
  • Oversaw operations for a workforce exceeding twenty personnel.
  • Scheduled installations, sales appointments, meetings, and training sessions.
  • Drafted, finalized, and authorized agreements with clients and companies.
  • Drafted and finalized bids for new projects.
  • Conducted interviews and selected candidates for employment.
  • Oversaw acquisition of critical equipment and office supplies.
  • Facilitated initial training for incoming employees.
  • Processed daily shipments and deliveries efficiently.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Proposed or approved modifications to project plans.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Negotiated contracts with vendors to secure favorable terms and pricing.
  • Developed and implemented office policies and procedures.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office budget to handle inventory, postage and vendor services.
  • Organized company events, including holiday parties and team-building activities.
  • Provided training to new hires on office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Office Manager

The Effort Medical Clinic
Sacramento, CA
  • Managed multi-line phone system.
  • Compiled and organized medical records.
  • Entered historical client health information into electronic systems.
  • Handled billing procedures accurately.
  • Schedule medical appointments.
  • Ensured seamless appointment intake by efficiently entering PHI into electronic databases.
  • Executed daily administrative tasks including payment collection and customer interactions.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
  • Monitored office inventory to maintain supply levels.
  • Conducted transactions, confirming patient information, and processing according to standard protocol.
  • Created and optimized employee schedules for shift coverage.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Implemented standard operating procedures to improve guest check- and -out process.
  • Resolved conflicts between customers or staff members professionally.
  • Met budget targets and quality standards by proactively leading team members and monitoring operations.
  • Ensured all front office activities complied with legal, regulatory, and company policies.
  • Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
  • Ensured compliance with health and safety regulations within the front office area.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Education

Bachelor of Science -

Humphreys University
Stockton, CA
03-2018

Microcomputer Operations -

MTI Computer And Technology
Sacramento, CA
09-1998

Skills

  • Program performance analysis
  • Policy and procedure development
  • Quality assurance
  • Budget preparation
  • Multi-operations management
  • Budget development
  • Project management
  • Detail-oriented

Certificates And Training

  • First Aid Mental Health
  • Fair Housing
  • Domestic Violence
  • Adult Protective Services
  • Child Protective Service
  • Mandate Reporting
  • Child Development
  • Alcohol and Drug Dependency
  • Suicide Prevention
  • Harm Reduction
  • WellSpace Health LEAD Graduate
  • Diversity in the workplace
  • CPR
  • Duel Diagnosis
  • Sexual Harassment
  • Bloodborne Pathology
  • Management Ethics
  • Management Development
  • Crucial Conversations
  • Leadership in a Diverse Workplace
  • Deescalation

Relative Experience

Over thirty years working in the community. My passion is working to improve individuals experiencing homelessness, AOD and Behavior Health Barriers. 

Industry Expertise

  • More than twelve years have been building an exceptional foundation of knowledge and relationships in the homeless service community.
  • Well versed in program development and meeting or exceeding revenue benchmarks.
  • Ten years of experience collaborating effectively with cross-functional colleagues on internal and external teams.
  • Partnership with Sacramento County, City of Sacramento and all area Hospitals

Certification

I have acquired multiple certifications and awards. Available upon your request.

Timeline

Program Manager and Operations, Care Transitions

WellSpace Health

Office Technician

California Department of Corrections and Rehabilitation, Division of Juvenile Justice

Office Technician

California Department of Corrections and Rehabilitation, Office of Labor Relations

Office Technician

State Department of Conservation

Office Manager

Safe Haven Security

Office Manager

The Effort Medical Clinic

I have acquired multiple certifications and awards. Available upon your request.

Program Manager, Suicide Prevention and Crisis 988

WellSpace Health

Case Manager

WellSpace Health

Bachelor of Science -

Humphreys University

Microcomputer Operations -

MTI Computer And Technology

Accomplishments

The Sacramento Bee aknowlaged my dedication to the homeless community. I have been recognized by the City of Sacramento and the county of sacramento for my continuous dedication to work towards endless homelessness in Sacramento.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementPaid time offPaid sick leaveHealthcare benefitsPersonal development programsCompany Culture401k match

Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Software

Microsoft Office

Adobe

Word

Excel

Powerpoint

EHR

Nextgen

Photoshop

Paycom

Outlook

Languages

English
Native language

Interests

Creative project

Decorating

Sports

Travel

Work Projects

Affiliations

  • City of Sacramento
  • Sacramento County
  • Homeless initiative
  • Sacramento Food Bank
  • Loaves and Fishes
  • Sutter Hospital
  • UCD
  • Street Navigators
  • Kaiser Permanente
  • Dignity Health
  • Salvation Army
  • Safe Stay Community
  • Volunteer of America
  • Shelter Inc
  • Luther Social Services
  • Francis House
  • Next Move
  • Mary House
  • First Step
  • Mather
  • Mercy Housing
  • WEAVE
  • Union Gospel Mission
  • Saint John's Program
  • Sacramento Steps Forward
  • El Hogar Community
  • Department of Human Assistance

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Angelina Parker