Angelina Perez
Eastpointe,MI
Summary
Proven team player with a track record of enhancing customer satisfaction and sales at Tim Horton's, Dairy Queen Grill & Chill and Einstein Bros Bagels through exceptional customer service and persuasive communication skills. Excelled in fostering teamwork, demonstrated creativity, and consistently exceeded performance goals. Recognized for maintaining high-quality standards and safety understanding, contributing significantly to workplace efficiency and positive outcomes. Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Member
Einstein Bros Bagels
12.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Dairy Queen Grill & Chill
09.2024 - Current
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Contributed to store's online presence by updating website and social media platforms with current promotions.
Team Member
Tim Hortons
05.2023 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Increased sales through effective product placements and persuasive communication skills.
- Improved customer satisfaction by quickly helping each person find desired items.
Education
High School Diploma -
South Lake High School
Saint Clair Shores, MI 09.2020 - 06.2024
Bachelor of Arts - Social Work
Oakland University
Rochester, MI 09.2024 - Current
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Workplace Safety
- Money Handling
- Decision-making capabilities
- Safety understanding
- Creativity and Innovation
- Organizing Work Stations
- Goal Setting and Achievement
- Order Preparation
- Area and Facility Cleaning
- Facility Cleaning
- Social media expertise
- Relationship building
- Continuous development
- Conflict resolution
- Willingness to learn
- Adaptability and flexibility
- Verbal and written communication
- Safety
- Dependability and reliability
- Hospitality and accommodation
- Multitasking
- Active listening
- Time management
- Idea development and brainstorming
Languages
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeInternshipLocation Preference
On-SiteHybridImportant To Me
Flexible work hoursCareer advancementWork-life balanceCompany CulturePersonal development programsQuote
"Anyone who's interested in making change in the world, also has to learn how to take care of herself, himself, theirselves."
Angela Davis
Interests
Painting
Drawing
Traveling
Crafts
Reading
Baking
Cooking
Gardening
Forest walks
Biking
Swimming
Singing
Poetry
Writing
Yoga
Meditation
Self-care
Self-love
Trying new foods
Meeting new people from different backgrounds
Volunteering/Community Service
Timeline
Team Member
Einstein Bros Bagels
12.2024 - Current
Bachelor of Arts - Social Work
Oakland University
09.2024 - Current
Team Member
Dairy Queen Grill & Chill
09.2024 - Current
Team Member
Tim Hortons
05.2023 - 08.2024
High School Diploma -
South Lake High School
09.2020 - 06.2024