Angelina Poropat
St Augustine,Florida
Summary
Outgoing attendant elevating guest expectations by providing service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Facility Attendant
Vesta
2022.09 - Current
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Built and established positive relationships with patrons, team members and supervisors.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Lifeguard
Vesta
2021.06 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
Swim Instructor
Vesta
2023.06 - 2023.08
- Taught daily swim instruction to students varying in ages and skill levels.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Prepared equipment before each class class and stored items promptly after classes.
- Motivated participants through one-on-one instruction and positive feedback.
- Demonstrated proper form and technique to prevent injury.
Education
Theatre Arts
Flagler College
Saint Augustine, FL06.2027
High School Diploma -
Tocoi Creek High School
Saint Augustine, FL05.2023
Skills
- Safety Rules Enforcement
- Monitor Patrons
- Customer Satisfaction
- Customer Relations
- Customer Experience
- Dealing with money
- Customer Service
- Greeting
Timeline
Swim Instructor
Vesta
2023.06 - 2023.08
Facility Attendant
Vesta
2022.09 - Current
Lifeguard
Vesta
2021.06 - Current
Theatre Arts
Flagler College
High School Diploma -
Tocoi Creek High School