Dia McDowell
Jacksonville
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Facility Attendant
Vesta Property Services
Jacksonville
08.2024 - 05.2025
- Responded promptly to resident requests, ensuring a high level of service.
- Conducted regular inspections of grounds to identify maintenance needs.
- Provided support during emergencies by following safety protocols and procedures.
- Provided customer service assistance to visitors by answering questions regarding facility programs, services and policies.
- Connected personally with residents to improve participation and enjoyment.
- Monitored visitors to ensure that they followed all established rules and regulations.
Warehouse Associate
Amazon
Staten Island
10.2020 - 12.2023
- Organized inventory on shelves to ensure easy access and accuracy.
- Scanned products using handheld devices for tracking purposes.
- Collaborated with team members to achieve daily operational goals.
- Maintained accurate records of all incoming and outgoing shipments.
- Collaborated with team members to complete tasks efficiently and accurately.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
Customer Service Representative
H-E-B Grocery
Houston
02.2019 - 03.2020
- Resolved customer complaints through effective communication and problem-solving.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- Contacted customers about potential service upgrades, new services and account changes.
Education
Associate of Science - Psychology
College of Staten Island
Staten Island, NY 08.2016 - 01.2019
High School of Fashion Industries
New York, NYSkills
- Customer service
- Customer service expertise
- Service upselling
- Rules enforcement
- Quality control
- Customer feedback analysis
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Team collaboration
- Supervisory skills
- Communication skills
- Public relations
- Risk assessment
- Problem-solving
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Facility Attendant
Vesta Property Services
08.2024 - 05.2025
Warehouse Associate
Amazon
10.2020 - 12.2023
Customer Service Representative
H-E-B Grocery
02.2019 - 03.2020
Associate of Science - Psychology
College of Staten Island
08.2016 - 01.2019
High School of Fashion Industries