Hi, I’m
Angelina Porter
Blackwood,NJ
It is never too late to be what you might have been.
George Eliot
Summary
Driven candidate with 5+ years of experience as a pharmacy technician with success in working within fast-paced retail, compounding, and mail order pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
7
years of professional experience
4
Certification
1
License
Work History
Affordable Health Solutions
Insurance Sales Agent
02.2023 - Current
Job overview
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Developed sales strategies to increase sales of insurance policies.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
- Finalized sales and collected necessary deposits.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Developed and implemented promotional strategies to increase customer base.
Medwiz Pharmacy Solutions
Pharmacy Technician
12.2022 - 01.2023
Job overview
- Verified accuracy of billing data and corrected discrepancies.
- Managed invoicing and payment processing operations.
- Utilized various software programs to process customer payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Developed and implemented improvements to pharmacy organization system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed physical inventory counts each month.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Sorted and delivered materials to different work areas and staff.
- Verified that all general manufacturing processes met high quality standards.
- Developed and implemented safety protocols for manufacturing processes.
Walgreen’s Pharmacy
Pharmacy Technician
07.2022 - 12.2022
Job overview
- Duties included data entry, filing insurance claims and communicating with insurance companies, communicating with physicians regarding patient needs, receiving and stocking inventory several times a week, ordering out of stock medication, making daily calls to patients regarding their medication needs, pulling medication to fill prescriptions, accurately filling medications, filing prescriptions away, setting patients up for immunizations, and providing general customer service.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Coordinated verification and filling of more than 250 daily prescriptions in high-volume retail pharmacy environment.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Counted, measured, and compounded medications following standard procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Safely administered flu and pneumonia vaccinations, providing education to customers on vaccines, dosage, indications, precautions, contraindications and potential side effects.
Wedgewood Pharmacy
MTO Compounding Technician
11.2020 - 12.2021
Job overview
- Duties included compounding patient specific medication, maintaining a clean work environment, following proper compounding and cleaning procedures, and having a standing knowledge of hazardous drug and chemotherapy compounding procedures.
- Coordinated verification and filling of more than 75 daily prescriptions in high-volume made-to-order compounding pharmacy environment.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Developed and implemented improvements to pharmacy organization system.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Cleaned walls and ceilings with special reach tools following regular schedule.
G4S Secure Solutions
Unarmed Security Officer
05.2019 - 12.2020
Job overview
- Duties included performing security patrols of designated areas on foot or in vehicle, watch for irregular or unusual conditions that may create security concerns or safety hazards, sounds alarms or calls police or fire department in case of fire or presence of unauthorized persons, warn violators of rule infractions, such as loitering, smoking or carrying forbidden articles, permits authorized persons to enter property and monitors entrances and exits, observing departing personnel to protect against theft of company property and ensures that authorized removal of property is conducted within appropriate client requirements
- Investigates and prepares reports on accidents, incidents, and suspicious activities, maintains written logs as required by the post, and providing assistance to customers, employees and visitors in a courteous and professional manner.
- Completed full building and grounds patrols to spot and investigate concerns.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Assisted in investigation of theft and vandalism incidents to promote peace and provide safety.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
- Issued access cards to authorized personnel to monitor access points.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Express Scripts
Pharmacy Technician
03.2020 - 04.2020
Job overview
- Duties included high volume filling medication for bulk dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Incorporated automated systems to produce goods of good quality and consistently speed up processes.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Verified that all general manufacturing processes met high quality standards.
Stokes Pharmacy
Pharmacy Technician/Customer Care
06.2018 - 05.2019
Job overview
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Counted, measured, and compounded medications following standard procedures.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
CVS Pharmacy
Pharmacy Technician
07.2017 - 06.2018
Job overview
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Counted, measured, and compounded medications following standard procedures.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Coordinated verification and filling of more than 150 daily prescriptions in high-volume retail pharmacy environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
Barnes And Noble College
Seasonal Bookseller/Cashier
01.2017 - 03.2017
Job overview
- Coordinated with financial aid office and other offices/departments on the campus
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Set up new sales displays each week with fresh merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Rutgers, The State University of New JerseyNew Brunswick, NJ
Bachelor Of Applied Arts And Science from Criminal Justice
University Overview
- Civic Scholars Scholarship Recipient
- Civic Scholars Member, Criminal Justice Organization Member, Photography Club Member
- Omega Phi Chi Member
- Extracurricular Activities: Managed and lead study groups, volunteering, tutoring photography
Camden County CollegeBlackwood, NJ
Associate Of Arts And Sciences from Criminal Justice
05.2019
University Overview
- 3.8 GPA
- Extracurricular Activities:
Triton Regional High SchoolRunnemede, NJ
Received Diploma from General Studies
10.2016
Skills
- Production Goals
- Medicare Compliance
- Industry Collaboration
- Qualified Lead Generation
- Special Requests
- Insurance Sales
- Appointment Management
- Strategic Partnership
- Credit and Debt Card Processing
- Customer Service
- Team Training
- Administrative Support
- Form Completion and Submission
- Team Goals
- Creative Solutions
- Customer Service and Assistance
- Call Center Customer Service
- Persuasive Negotiations
- Individualized Support
- Pharmaceuticals Mixing
- High-Volume Environments
- Prescription Review
- Problem-Solving Skills
- Equipment Cleaning and Maintenance
- Drug Storage Procedures
- Drug Compounding
- Proper Labeling Procedures
- Resolving Complaints
- Allergic Reaction Treatment
- Demographic Profiling
- Prescription Pricing
- Medicare and Medicaid Processes
- Pharmaceutical Sales and Services
- FDA and HIPAA Compliance
- Drug Utilization Review
- HIPAA
- Compounding Pharmacy
- Pharmacy Records Management
- Insurance Claim Processing Software
- Safe Chemical Handling
- FDA Drug Safety Guidelines
- Client Relationships
- Advertising Strategy
- Customer Retention Strategies
- Communications Strategies
- Pricing Strategies
- Technical Troubleshooting
- Sales Quota Achievement
- Outgoing Phone Calls
- Eligibility Determinations
- Call Volume and Quality Metrics
- Sales and Upselling
- Answering Questions
- Training and Development
- Product Knowledge
- OSHA Standards
- Resolving Issues
- Collaborative Environments
- Revenue Generation
- Online Systems
- Verbal and Written Communication
- Online Chat
- Cultural Awareness
- Productivity Management
- Scripted Calls
- Professional Relationships
- Case Study Presentations
- Promotional Campaigns
- Insurance Eligibility
- Agent Support
- Providing Feedback
- Persuasive Selling
- Clinical Support
- Partnership Management
- Advertising Initiatives
- Loyalty Programs
- Workflow Processes
- Customer Referrals
Accomplishments
- Trained 23 new pharmacists and technicians on pharmacy policies, procedures and best practices.
- Improved customer service standards by 17%.
- Increased personal productivity and production volume by more than 50% in one year
- Maintained a class schedule of 6 courses per semester while working 40+ hours a week
- Convinced over 200+ customers to receive vaccinations in one month
- On my first day with Affordable Health, fronted a sale with a recurring $500+ monthly payment with no previous insurance sales experience, despite how upset the customer was when I started speaking with him
Certification
- Licensed Pharmacy Technician
- First Aid/CPR Certified
- Certified Vaccination Administrator
- Certified SERV domestic violence/SA volunteer/advocate
- Basic drivers license
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Insurance Sales Agent
Affordable Health Solutions
02.2023 - Current
Pharmacy Technician
Medwiz Pharmacy Solutions
12.2022 - 01.2023
Pharmacy Technician
Walgreen’s Pharmacy
07.2022 - 12.2022
MTO Compounding Technician
Wedgewood Pharmacy
11.2020 - 12.2021
Pharmacy Technician
Express Scripts
03.2020 - 04.2020
Unarmed Security Officer
G4S Secure Solutions
05.2019 - 12.2020
Pharmacy Technician/Customer Care
Stokes Pharmacy
06.2018 - 05.2019
Pharmacy Technician
CVS Pharmacy
07.2017 - 06.2018
Seasonal Bookseller/Cashier
Barnes And Noble College
01.2017 - 03.2017
Rutgers, The State University of New Jersey
Bachelor Of Applied Arts And Science from Criminal Justice
Camden County College
Associate Of Arts And Sciences from Criminal Justice
Triton Regional High School
Received Diploma from General Studies