Erin Gaughan
Blackwood,NJ
Summary
Effective Student committed to learning, developing skills in English education and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
Work History
Lead Sales Associate
Old Navy, Gap
02.2021 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy in cash handling and register operations.
- Maintained visual merchandising standards, contributing to appealing store presentation.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Trained new associates on store policies and product knowledge, fostering a knowledgeable workforce.
- Resolved customer inquiries and complaints promptly, improving customer satisfaction rates.
- Participated in inventory management tasks, supporting stock replenishment and organization efforts.
- Implemented promotional displays, driving customer engagement and increasing product visibility.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Banana Republic Factory Store
09.2019 - 10.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management through accurate stock counts and organization of merchandise displays.
- Collaborated with team members to maintain store cleanliness and ensure a welcoming environment for shoppers.
- Trained new staff on sales techniques and product knowledge to enhance overall team performance.
Bakery Cashier
Summit Cakery & Cafe
10.2020 - 04.2021
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining accurate inventory records and product displays.
- Provided exceptional customer service to enhance overall shopping experience.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Enhanced customer satisfaction by providing efficient and friendly service at the bakery cashier counter.
- Maintained a clean, organized, and well-stocked cashier area to ensure smooth operations.
- Handled customer inquiries, complaints, and special requests professionally and effectively.
- Contributed to a positive working environment by maintaining open communication lines with fellow employees and management.
- Managed cash drawer responsibly throughout shifts by keeping accurate track of incoming funds from sales transactions.
Education
Bachelor of Science - English Education
Rowan University
Glassboro, NJAssociate of Science - General Education
Camden County College
Blackwood, NJ05-2023
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Goal oriented
- Cash handling accuracy
- Staff training and development
- Flexible schedule
- Teamwork and collaboration
- Merchandise displays
- Mentoring and training
- Product merchandising
- Inventory and stocking
- Customer care
- Friendly and outgoing
Timeline
Lead Sales Associate
Old Navy, Gap
02.2021 - Current
Bakery Cashier
Summit Cakery & Cafe
10.2020 - 04.2021
Sales Associate
Banana Republic Factory Store
09.2019 - 10.2020
Bachelor of Science - English Education
Rowan University
Associate of Science - General Education
Camden County College