Angelina Pratt

• Greeted clients warmly and assisted them with check-in procedures.
• Managed phone calls.
• Handled cash transactions and processed payments efficiently at the front desk.

• Cleaned and disinfected everything throughly

• Completed inventory

• Gave opinions to best help clients with their desired color.

• Followed all safety protocols

• Made sure all clients were comfortable and instructed correctly

• Did Managment Duties

• Provided Customer service and helped support any issues clients may have.

• Provided information about services, products, and promotions to clients effectively.
• Ensured accurate record-keeping of client details and appointment history.
• Managed the front desk area by ensuring that it was always neat and presentable.
• Responsible for opening and closing the reception area each day according to set guidelines.
• Resolved customer complaints in a professional manner.
• Fostered relationships with existing clients through friendly conversation and follow-up inquiries.
• Maintained up-to-date records of customer visits and purchases.
• Developed an understanding of salon policies and procedures to ensure compliance with regulations.
• Created daily reports on sales figures, appointment bookings and customer feedback.
• Assisted in training new receptionists on proper use of the salon software system.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Protected clients' rights by maintaining confidentiality of personal and financial information.

* I NO LONGER WORK WITH THIS COMPANY DUE TO POOR TREATMENT AND UNFAIR FIRING, PLEASE DO NOT CALL THIS ESTABLISHMENT FOR A REFERRAL *

• Organized and maintained filing systems for important documents efficiently.
• Assisted team members with document retrieval and storage processes.
• Processed incoming and outgoing correspondence to ensure timely distribution.
• Supported audits by preparing necessary documentation and files for review.
• Created new folders and subfolders to store incoming documents.
• Assisted in organizing and maintaining confidential files for the company.
• Verified accuracy of labels attached to folders before placing them in filing cabinets.
• Sorted incoming mail and distributed appropriately throughout the organization.
• Maintained a secure environment for all paperwork stored within the office space.
• Reviewed files to check for complete and accurate information.

• Assisted customers with inquiries and resolved issues promptly.
• Processed orders and managed customer account updates efficiently.
• Maintained accurate records of customer interactions and transactions.
• Handled returns and exchanges in accordance with company policies.
• Provided training to new staff on customer service procedures.
• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Developed strong customer relationships to encourage repeat business.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Resolved customer complaints promptly and efficiently.
• Conducted regular follow-up calls with customers after resolving their issues.
• Collected deposits or payments and arranged for billing.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Promoted available products and services to customers during service, account management and order calls.
• Supported sales team members to drive growth and development.
• Excelled in exceeding daily credit card application goals.