Angelina Rosado
WORCESTER,MA
Summary
Experienced worker performing variety of technical tasks relative to each work area, counting materials, supporting individual's with experience though independent daily life skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Residential Counselor
Open Sky Community Services
Worcester, MA
03.2022 - Current
- Provided guidance and support to clients in need of assistance with daily living skills.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
- Supervised medication administration according to physician instructions.
- Communicated with other staff to resolve problems with individual residents.
- Prepared meals and assisted clients with laundry and household chores.
- Supervised self-administration of medications for residents.
Cashier/Warehouse Worker
Marshalls & HomeGoods
Worcester, MA
09.2022 - 01.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep store operational.
Warehouse Worker/Cashier/Sales Associate
Stop & Shop
Worcester, MA
08.2019 - 08.2022
- Received and tracked incoming inventory shipments.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Assisted customers with product selection inquiries when needed.
- Collaborated closely with other departments on special projects as needed.
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Chef Assistant/Customer Service Associate Cashier
McDonald's Restaurant
Worcester, MA
05.2018 - 05.2019
- Cleaned and organized kitchen equipment, appliances, and utensils.
- Stocked food items and supplies as needed.
- Assisted Chef in preparing ingredients for various dishes.
- Monitored temperatures of ovens and grills to ensure proper cooking times were observed.
- Organized walk-in coolers and freezers according to FIFO principles.
- Checked freshness of food products prior to use.
- Ensured all safety protocols were followed during meal prep.
- Transported cooked foods from kitchen area to dining area promptly.
- Responded quickly to requests from customers or colleagues.
- Displayed a positive attitude while working under pressure in a busy environment.
- Prepared and cooked food under head chef's direction, following recipes and cooking instructions.
- Cleaned and sanitized food preparation areas, complying with hygiene codes and health and safety standards.
- Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
- Stocked food stations before shifts with items and equipment needed for recipes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
South High School Community
Worcester, MA03-2020
Associate of Science - Game And Interactive Media Design
Quinsigamond Community College
Worcester, MASkills
- Behavioral Support And Management
- Resident Counseling
- Team Building And Relationships
- Crisis Intervention
- Patient Education
- Safety Management
- Quick Hands On Learner
- Communication Skills
- Multi-Task Ability
- Heavy Lifting
- Cleanliness
- Educational Skills
- Time Management
Certification
- First Aid/CPR Certification
- MAP Certification (Medication Administration Procedure)
- S.O.L.V.E. Mobile Certification
Timeline
Cashier/Warehouse Worker
Marshalls & HomeGoods
09.2022 - 01.2023
Residential Counselor
Open Sky Community Services
03.2022 - Current
Warehouse Worker/Cashier/Sales Associate
Stop & Shop
08.2019 - 08.2022
Chef Assistant/Customer Service Associate Cashier
McDonald's Restaurant
05.2018 - 05.2019
High School Diploma -
South High School Community
Associate of Science - Game And Interactive Media Design
Quinsigamond Community College
- First Aid/CPR Certification
- MAP Certification (Medication Administration Procedure)
- S.O.L.V.E. Mobile Certification
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