Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angelina Santana

Summary

Dynamic and adaptable professional with a proven track record at Sauced BBQ & Spirits, excelling in customer service and teamwork. Recognized for enhancing office efficiency and communication at Reasonable Tree Service Inc. Strong problem-solving abilities and critical thinking skills, committed to delivering exceptional results in fast-paced environments.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Server/Customer Service

Sauced BBQ & Spirits
11.2020 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Office Assistant

Reasonable Tree Service Inc
10.2022 - 04.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Coordinated meeting schedules and logistics, leading to smoother operations and better time management.
  • Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Streamlined communication within office, ensuring timely dissemination of important information to all staff members.
  • Contributed to significant reduction in operational costs by negotiating better rates with office supply vendors.
  • Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
  • Enhanced communication between field units and office personnel by managing radio transmissions and phone communications.


Barista/Shift Supervisor

Starbucks
01.2018 - 03.2020
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.

Food Service Worker

Wingstop Restaurant
04.2016 - 12.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.

Education

High School Diploma -

Summit School High
Concord, CA

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Verbal communication
  • Decision-making
  • Organization and time management

Timeline

Office Assistant

Reasonable Tree Service Inc
10.2022 - 04.2025

Server/Customer Service

Sauced BBQ & Spirits
11.2020 - Current

Barista/Shift Supervisor

Starbucks
01.2018 - 03.2020

Food Service Worker

Wingstop Restaurant
04.2016 - 12.2017

High School Diploma -

Summit School High

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