Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Angelina Saragosa

Goldsmith,TX

Summary

Objective:

To secure a challenging position that will allow me to best utilize my skills and knowledge to benefit the company and allow for my mutual growth and advancement.

Overview

3
3
years of professional experience

Work History

UTPB Team lead Sales Associate/Receptionist

Deborah Christy
07.2024 - 04.2025
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.
  • Ensured timely completion of required administrative tasks such as expense reporting, performance evaluations, and goal-setting documentation for all team members.
  • Managed conflict resolution within the team effectively, promoting open communication and positive collaboration among members.
  • Facilitated ongoing training sessions to keep the team up-to-date on industry trends, product enhancements, and best practices in selling techniques.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Met existing customers to review current services and expand sales opportunities.
  • Informed customers of promotions to increase sales productivity and volume.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Achieved or exceeded company-defined sales quotas.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Barista

Peaches and Beaches Coffee Shop
Odessa, TX
10.2023 - 04.2024
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Kept up-to-date records of sales transactions using point-of-sale systems.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Created promotional displays for advertising special events or promotions at the cafe.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Placed orders with suppliers for delivery of products required for daily operations.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Curbside Shopper

H.E.B Curbside
Odessa, TX
09.2023 - 02.2024
  • Worked quickly to locate products on store shelves and meet order deadlines.
  • Notified management of any damaged or expired products found in store.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Asked store associates for help locating missing products.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Greeted customers and answered product or service questions.

Car Hopper/Fast Food Server

Stars Drive-In
Odessa, TX
05.2023 - 08.2023
  • Restocked shelves with fresh ingredients as needed throughout shift.
  • Assisted in training new employees on operations and customer service standards.
  • Assisted with food preparation tasks, such as cutting vegetables and making sandwiches.
  • Followed all health and safety regulations when handling food.
  • Handled customer payments securely following cash handling protocols.
  • Greeted customers in a friendly and professional manner.
  • Monitored product freshness and rotation of stock on shelves according to company guidelines.
  • Provided excellent customer service by responding to inquiries promptly.
  • Organized take-out orders for customers quickly and accurately.
  • Ensured compliance with applicable laws regarding sale of age restricted products.
  • Replenished condiments, napkins, and other supplies at the counter area.
  • Operated cash registers to process customer orders.
  • Trained new crew members on proper food handling procedures.
  • Completed daily and weekly cleaning schedules according to established standards.
  • Checked quality of products before serving them to customers.
  • Performed opening and closing duties such as cleaning counters or restocking supplies.
  • Took orders from customers over the phone or in person.
  • Prepared beverages including coffee drinks, smoothies, shakes.

Laundry Attendant

North Star Laundromat
Loving, NM
02.2022 - 09.2022
  • Removed lint from dryer screens after each load.
  • Measured correct amount of chemicals required for each load.
  • Maintained records of all laundry services provided in logbooks.
  • Kept work area neat, clean and organized at all times.
  • Performed routine maintenance tasks on washers, dryers and other related equipment.
  • Stocked shelves with freshly laundered items in an orderly fashion.
  • Tested fabric softener dispensers for proper functioning prior to use.
  • Operated washing machines, dryers, extractors, and other laundry equipment.
  • Repaired or replaced damaged items following established procedures.
  • Loaded articles into washers and added specified amounts of detergents or other cleaning agents.
  • Prepared invoices for completed orders based on customer requirements.
  • Provided excellent customer service at all times.
  • Checked inventory levels of supplies such as soaps, detergents, and ordered more when needed.
  • Cleaned the laundry room and equipment regularly according to safety standards.
  • Folded dried articles neatly.
  • Followed safety regulations while operating machinery.
  • Assisted customers with their inquiries regarding laundry services.
  • Coordinated with housekeeping to meet laundry needs by preparing appropriate quantities.
  • Unloaded and folded clean laundry from dryers and stored in appropriate areas.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Balanced cash drawers at the end of each shift.
  • Greeted customers and provided friendly customer service.

Education

GED -

Odessa College
11-2024

Skills

  • Customer Service
  • Heavy Lifting
  • Multitasking
  • Cash Handling
  • Excellent Communication
  • Problem-Solving
  • Active Listening
  • Purchase Recommendations
  • Relationship Building
  • Customer Relations
  • Food safety and sanitation
  • Order Processing
  • Stock management
  • Analytical Skills
  • Team building
  • High-energy attitude

Education and Training

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Timeline

UTPB Team lead Sales Associate/Receptionist

Deborah Christy
07.2024 - 04.2025

Barista

Peaches and Beaches Coffee Shop
10.2023 - 04.2024

Curbside Shopper

H.E.B Curbside
09.2023 - 02.2024

Car Hopper/Fast Food Server

Stars Drive-In
05.2023 - 08.2023

Laundry Attendant

North Star Laundromat
02.2022 - 09.2022

GED -

Odessa College

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Angelina Saragosa