Angelina Valerin
Lake Elsinore,CA
Summary
Leasing professional with amazing track record in managing tenant relations and lease agreements. Proven ability to maintain high occupancy rates and improve tenant satisfaction. Team-oriented with focus on adaptability and achieving results while leveraging strong communication and organizational skills.
Overview
5
5
years of professional experience
Work History
Leasing Consultant
Harbor Village Apts
Costa Mesa, CA
05.2024 - 08.2025
- Conducted property tours to showcase available units and highlight community features to potential renters.
- Collaborated with the maintenance team to address tenant concerns and ensure timely repairs.
- Maintained accurate records of tenant information and lease agreements to facilitate efficient administration.
- Developed relationships with prospective tenants to understand their needs and match them with suitable properties.
- Implemented marketing strategies to increase property visibility and attract new residents.
- Assisted in the management of lease renewals, ensuring compliance with company policies and procedures.
- Coordinated move-in and move-out inspections to ensure properties met quality standards.
- Processed rental applications and verified financial information to assess tenant eligibility.
- Responded to tenant inquiries promptly, providing excellent customer service and support.
- Managed social media and online listings to enhance property marketing efforts and engage with potential tenants.
- Collaborated with team members to create a welcoming environment for residents and guests.
- Monitored market trends to adjust leasing strategies and stay competitive within the industry.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Assistant Store Manager
Tilly's Clothing Store
Rancho Santa Margarita, CA
07.2022 - 02.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Assistant Store Manager
Windsor Fashions
Irvine, CA
01.2022 - 06.2023
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
Receptionist Manager
Miami West Property Services
Irvine, CA
01.2021 - 01.2022
- Organized and scheduled meetings for staff members and external stakeholders.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Coordinated travel arrangements for personnel as needed.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
Education
High School Diploma -
Portola High School
Irvine, CA05-2022
Skills
- Loss Prevention
- Records Management
- Department Oversight
- Operations Oversight
- Stock management
- Customer Relations
- Problem-Solving
- Customer experience
- Relationship building and management
- Retail Operations
- Staff Management
- Sales Growth
- Behavioral Management
- Report Writing
- Data Entry
- Customer Service
- Office Administration
- Administrative Support
- Scheduling and calendar management
- Clerical Support
- Document Management
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- Lease agreements
- File management
- CRM software
- Leasing and sales
- Phone and email etiquette
- Application processing
- Telephone and email etiquette
- Sales techniques
- Property tours
- Unit inspection
- Lease oversight
- Clear communication
- Lease renewals
- Creative problem solving
- Leasing terms and specifications
- Closing techniques
- Training and mentoring
- Database management
- Background checks
- Team collaboration
- Property marketing
- Market trends
Languages
English
Professional
Education and Training
other
Timeline
Leasing Consultant
Harbor Village Apts
05.2024 - 08.2025
Assistant Store Manager
Tilly's Clothing Store
07.2022 - 02.2024
Assistant Store Manager
Windsor Fashions
01.2022 - 06.2023
Receptionist Manager
Miami West Property Services
01.2021 - 01.2022
High School Diploma -
Portola High School