Angelina Wheeldon
Roseburg,OR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Coustomer Service Repreesentve
Consumer Cellular
Redmond, OR
11.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls.
- Answered customer telephone calls promptly to avoid long on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Shift Manager
Little Caesars
Roseburg, OR
08.2019 - 09.2022
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Closed store while making sure everything was how it needed too be before next opening shift.
Crew Member
Little Ceacers
Redmond, OR
05.2019 - 08.2019
- Worked front counter, make line and landing.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Oregon Virtual Academy
North Bend, OR06.2021
Skills
- Critical Thinking
- Professional Telephone Demeanor
- Active Listening
- Calm and Professional Under Pressure
- Store Maintenance
- Money Handling Abilities
- Customer Service
Languages
American Sign Language
Timeline
Coustomer Service Repreesentve
Consumer Cellular
11.2022 - 03.2023
Shift Manager
Little Caesars
08.2019 - 09.2022
Crew Member
Little Ceacers
05.2019 - 08.2019
High School Diploma -
Oregon Virtual Academy