Angelina Williams
Kenosha,WI
Summary
Results-driven Seasoned Specialist known for high productivity and efficient task completion. Specialize in insurance claim evaluation, negotiation strategies, and customer relationship management. Excel at communication, customer service, multitasking, and time management abilities. Devoted to giving every customer a positive experience, exhibit empathy, patience, and problem-solving skills in challenging situations
Overview
16
16
years of professional experience
Work History
Total Loss Specialist
VW Credit
Libertyville, Illinois
01.2019 - Current
- Communicated with insurance companies and customers in a high-volume call environment to gather total loss intake information and discuss settlement details.
- Evaluated insurance claims documents to ensure compliance with contract policies and accuracy of vehicle details, including VIN verification, issuing release letters promptly after settlement agreement.
- Addressed and resolved discrepancies in insurance documentation and agreed amounts to ensure compliance.
- Facilitated the release of titles to insurance companies or designated parties following loan payoff, ensuring compliance with state and federal regulations.
- Identified opportunities for process improvement through analysis of existing workflow.
Collection Customer Service Representative
VW Credit
Libertyville , Illinois
08.2009 - 01.2019
- Conducted outbound and inbound calls to recover delinquent accounts, ensuring exceptional customer service in challenging scenarios.
- Negotiated payment plans to reach mutually agreeable solutions and provided assistance as needed.
- Analyzed accounts with aging delinquency reports and monitor collection efforts,using collection tools such as skip trace which helps locating customers who have moved or are difficult to reach
- Prepared letters and other documents using word processing or spreadsheet software for Collections, Repossession, Impound, auctions, extensions
Skills
- Settlement negotiation
- Communication skills
- Insurance claim verification
- Patience and persistence
- Debt collection
Timeline
Total Loss Specialist
VW Credit
01.2019 - Current
Collection Customer Service Representative
VW Credit
08.2009 - 01.2019