Angelina Woods
Decatur
Summary
Achieved exceptional customer service and team leadership with over 20 years of regional management.,Developed and elevated teams to consistently meet and exceed corporate and personal development goals.,Enhanced corporate growth and profitability through strategic delegation and monitoring of merchandising, guest services, and sales strategies.
Overview
17
17
years of professional experience
Work History
Regional Manager
Hollywood Feed
Atlanta, GA, Alabama, TN
06.2021 - Current
- Achieved heightened customer satisfaction and sales growth through effective leadership of regional operations.
- Delivered strategic initiatives that optimized inventory management, resulting in significant cost reductions.
- Boosted team performance and operational efficiency by mentoring and training managers.
- Realized increased profitability by implementing robust performance metrics to evaluate store operations.
- Enhanced overall team performance through consistent coaching, training, and feedback for staff members.
- Fostered a culture of continuous improvement by driving process reviews, employee engagement initiatives, and open communication.
- Drove alignment of regional efforts with corporate goals by collaborating with executive leadership on long-term objectives and growth initiatives.
- Set and maintained high operational standards for 15 locations.
Store Manager
Bealls
Naples, FL
07.2018 - 06.2021
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions or merit increases.
- Directed merchandising strategy and enforced standards to achieve memorable product presentation and increase revenue.
- Met business and customer needs consistently, properly organizing schedules, inventory, and team assignments to handle expected demands.
- Supported human resources personnel in recruiting, onboarding, and training new team members in company policies, procedures, and service standards.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Oversaw all business aspects of $11 million annual store with 70+ employees.
General Manager
Ann Taylor
Miami, FL
03.2014 - 03.2018
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets.
- Maintained optimal employee coverage for business needs with well-prepared team schedules.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities.
- Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.
Area Manager
Dillards
Estero, FL
10.2009 - 12.2013
- Built and maintained successful team by effectively directing, motivating, and disciplining staff.
- Developed managers into successful leaders through training and hands-on support.
- Recruited, hired, and onboarded for store and maintained low turnover rate.
- Spearheaded successful customer relations strategies, prioritizing customer experiences to maximize repeat business.
- Maximized employee performance with effective training and close mentoring.
- Managed daily workloads by organizing effective schedules and delegating tasks.
- Business manager over Lingerie department, certified bra fit specialist.
Education
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University of Phoenix
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University of South Florida
Tampa, FLSkills
- Talent recruitment
- Training and development
- Operations management
- Performance improvement
- Excellent Customer Service
- Organization and priority managemt
- Supporting and rebuilding underserved markets
Timeline
Regional Manager
Hollywood Feed
06.2021 - Current
Store Manager
Bealls
07.2018 - 06.2021
General Manager
Ann Taylor
03.2014 - 03.2018
Area Manager
Dillards
10.2009 - 12.2013
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University of South Florida
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University of Phoenix