Angeline Bayani
Kailua-Kona,HI
Summary
Proven in enhancing guest experiences at Atlantis Adventures, I excel in guest communication and conflict resolution, significantly improving customer satisfaction. My adeptness in team building, coupled with a knack for efficient check-in procedures, has streamlined operations. I foster loyalty through exceptional service, evidenced by a marked increase in repeat visits.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Atlantis Adventures
Kailua-Kona, HI
10.2024 - 12.2024
- Responded to guest inquiries to maximize guest satisfaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Scheduled and confirmed restaurant reservations for guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Managed check-in and check-out procedures for guests.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Maximized revenue by upselling room upgrades and additional services.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Greeted guests upon arrival and offered assistance.
- Managed group bookings to ensure seamless organization of events and accommodations.
Barista
Hungry Honu
Kailua-Kona, HI
08.2023 - 11.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Sales Associate
Bath and Body Works
Kailua-Kona, HI
07.2024 - 08.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Server
Scandinavian Shave Ice
Kailua-Kona, HI
06.2023 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Sales Associate
Jeans Warehouse Hawaii
Kailua-Kona, HI
02.2022 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Kealakehe High School
Kailua-Kona, HI05.2024
Skills
- Guest communication
- Listening skills
- Writing and verbal communication
- Check-in and Check-out procedures
- Guest services
- Team building and supervision
Timeline
Guest Service Agent
Atlantis Adventures
10.2024 - 12.2024
Sales Associate
Bath and Body Works
07.2024 - 08.2024
Barista
Hungry Honu
08.2023 - 11.2024
Server
Scandinavian Shave Ice
06.2023 - 07.2024
Sales Associate
Jeans Warehouse Hawaii
02.2022 - 05.2022
Kealakehe High School