Angelin Bravo
Brooklyn
Summary
Bilingual operations and guest experience leader (English/Spanish) with strong experience in retail operations, team leadership, inventory management, and high-volume hospitality environments. Proven track record of managing teams, improving retail performance, maintaining inventory accountability, and delivering memorable guest experiences. Known for strong organization, communication, and leadership skills while maintaining high service standards.
Overview
13
13
years of professional experience
Work History
Operations, Retail & Experience Manager
Museum of Ice Cream
New York, NY
01.2023 - Current
- Oversee daily retail, guest experience, and food & beverage operations in a high-volume attraction serving hundreds of guests daily.
- Implemented merchandising and retail strategies generating $20,000+ in additional annual retail revenue.
- Managed yearly operational and financial audits ensuring compliance with company standards and safety procedures.
- Supervise and coach 10–20 employees per shift while maintaining strong service standards.
- Oversee inventory tracking, ordering, and stock control to maintain product availability and reduce shrink.
- Track food & beverage inventory, waste logs, and cost control reporting.
- Train and onboard team members on guest service, safety protocols, and operational procedures.
- Coordinate operations between retail, experience, and food & beverage teams to maintain seamless guest flow.
- Supervisor (2021–2023)
- Show Ambassador (2021)
Front Desk Receptionist
M&T; Plumbing
Brooklyn, NY
12.2019 - 03.2020
- Managed incoming calls and scheduled service appointments.
- Maintained business documents and organized client records.
- Prepared proposals and administrative documentation for clients.
- Utilized Excel and QuickBooks for office and financial support tasks.
Crew Member / Takeout Specialist
Chipotle Mexican Grill
Brooklyn, NY
08.2017 - 12.2019
- Worked across stations including line service, cashier, food prep, and takeout operations.
- Handled high-volume customer service and cash transactions.
- Assisted with daily food preparation and maintained food safety standards.
Childcare Provider
Babysitter — Private Families
01.2015 - 01.2018
- Provided childcare for children under age 10 including meal preparation and activities.
- Maintained a safe, engaging environment for infants and young children.
Waitress / Cashier
Princessa Bakery, Restaurant & Tacoffee
Brooklyn, NY
01.2016 - 06.2017
- Provided customer service in a fast-paced family-owned restaurant environment.
- Processed orders and payments while maintaining efficient service.
Crew Member / Cashier
McDonald’s
Brooklyn, NY
01.2013 - 01.2015
- Processed customer orders and handled drive-thru and front counter service.
- Maintained clean workspaces and assisted with daily restaurant operations.
Education
Diploma -
Urban Assembly School for Performing Arts High School
01.2016
Coursework - undefined
College of Staten Island – City University of New York
01.2017
Skills
- Operations Management
- Retail & Merchandising
- Inventory Management
- Food & Beverage Operations
- Team Leadership & Training
- Customer Experience
- Bilingual: English & Spanish
- Microsoft Excel, Word
- QuickBooks
- Time Management & Organization
Languages
Spanish
Native or Bilingual
Timeline
Operations, Retail & Experience Manager
Museum of Ice Cream
01.2023 - Current
Front Desk Receptionist
M&T; Plumbing
12.2019 - 03.2020
Crew Member / Takeout Specialist
Chipotle Mexican Grill
08.2017 - 12.2019
Waitress / Cashier
Princessa Bakery, Restaurant & Tacoffee
01.2016 - 06.2017
Childcare Provider
Babysitter — Private Families
01.2015 - 01.2018
Crew Member / Cashier
McDonald’s
01.2013 - 01.2015
Coursework - undefined
College of Staten Island – City University of New York
Diploma -
Urban Assembly School for Performing Arts High School