Summary
Overview
Work History
Education
Skills
Certification
Interests
Extracurricular activities
Timeline
Generic

Angeline L. White

Summary

General labor worker experienced with customer support and service processes. Utilizes strong communication and problem-solving abilities to enhance client satisfaction. I have a great track record of successfully managing tasks in fast-paced environment.

Possesses strong background in support systems operations. Demonstrates reliability, adaptability, and strong team collaboration. Skilled in troubleshooting, system monitoring, and customer support. Known for achieving results and meeting changing needs efficiently.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Support

Starbucks at Chase Tower
08.2022 - 09.2022
  • Encouraged culture of continuous improvement, leading by example and constantly seeking ways to enhance customer support.
  • Provided exceptional customer support by promptly addressing end-user inquiries related to network connectivity or performance.
  • Maintained strong relationships with clients by providing exceptional customer support related to their international shipping needs.

Shift monitor

Shield Of Hope (Salvation Army)
07.2018 - 02.2019
  • Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily
  • Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged
  • Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment
  • Serve as meal monitor on assigned days (or as required) to provide coverage
  • Provided mental, emotional and physical support to children with special needs using positive reinforcement.
  • Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.

Barista/ Customer support

Aramark (HMS Host)
05.2018 - 07.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista/ Customer support

Aramark (Starbucks)
10.2016 - 11.2017
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.

Student Advocate

GearUp Chicago
06.2015 - 02.2016
  • Provide tutoring to a cohort of thirty elementary school students in grades 7 and 8
  • Lead team building workshops regarding life skills and college readiness

Youth Organizing

One North Side
09.2014 - 08.2015
  • Improved youth engagement by organizing and facilitating community events tailored to their interests.
  • Increased volunteer participation by creating opportunities for teens to give back to their community and develop valuable skills.
  • Created safe spaces for open dialogue among youths, fostering an environment conducive to personal growth and development.

Film Assistant/ Film participant

Spargle Production Agency
11.2010 - 02.2015
  • Assist with filming and production of local documentary film
  • Network with law-makers, board members, and community leaders
  • Speak at national and international public events advocating for homeless youth
  • Support outreach to the community about the importance of programs for homeless youth
  • Increased on-set efficiency by managing equipment inventory and ensuring timely set-up of required gear.

Home Healthcare Worker

Help at Home
11.2011 - 01.2012
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Enhanced patient well-being by providing compassionate and attentive care.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.

Intern

Community Television Network
03.2011 - 04.2011
  • Wrote, directed, produced, and acted in documentary films and fiction productions
  • Taught acting classes to a group of 15 students
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

No Degree - Liberal Arts, Media Communications

The Chicago School of Professional Psychology
Chicago, IL
06-2028

High School Diploma - Video Production focus

Prologue Early College High School
Chicago, IL
06.2011

Skills

  • Customer service expertise
  • Commercial client support
  • Business customer support
  • VIP customer support
  • Report writing
  • General security
  • CCTV surveillance
  • Detail-oriented
  • Fast learner
  • Time management
  • Heavy lifting
  • Fast-paced environment

Certification

  • Illinois Cannabis Training Certificate, 2022-01-01
  • Windy City Time 30 under 30, 2014-01-01
  • True Colors 40 under 40, 2014-01-01

Interests

  • Martial Arts
  • Dancing
  • Passionate about balancing physical health with mental and emotional wellness
  • Acting and Theater
  • Music
  • I have a passion for photography and editing photos
  • Homelessness Outreach
  • Animal Welfare Advocacy
  • I enjoy cooking for friends and family gatherings

Extracurricular activities

Bowling

flag football

baseball

Timeline

Customer Support

Starbucks at Chase Tower
08.2022 - 09.2022

Shift monitor

Shield Of Hope (Salvation Army)
07.2018 - 02.2019

Barista/ Customer support

Aramark (HMS Host)
05.2018 - 07.2018

Barista/ Customer support

Aramark (Starbucks)
10.2016 - 11.2017

Student Advocate

GearUp Chicago
06.2015 - 02.2016

Youth Organizing

One North Side
09.2014 - 08.2015

Home Healthcare Worker

Help at Home
11.2011 - 01.2012

Intern

Community Television Network
03.2011 - 04.2011

Film Assistant/ Film participant

Spargle Production Agency
11.2010 - 02.2015

High School Diploma - Video Production focus

Prologue Early College High School

No Degree - Liberal Arts, Media Communications

The Chicago School of Professional Psychology

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Angeline L. White