Jennifer Hummel
Maiden,NC
Summary
Detail-oriented and results-driven professional with proven ability to streamline administrative processes, positive team player, and provide exceptional support to ensure smooth operations. Ability to communicate effectively and efficiently. Adept at mastering multiple computer applications in a short period of time. Demonstrates composure and sound judgment under pressure.
Overview
34
34
years of professional experience
Work History
Customer Support
VETERINARY MEDICAL CENTER AT LAKEWOOD RANCH
Bradenton, FL
08.2024 - Current
- Handles incoming calls for general practice, emergency, and specialty services, ensuring timely and accurate responses to client needs.
- Manages client inquiries regarding pricing, appointments, records, and services to enhance customer understanding and satisfaction.
- Provides assistance with questions about pet ownership and end-of-life decisions, offering compassionate support to clients during challenging times.
- Relays messages promptly to doctors, technicians, management, and support staff.
- Enters information into multiple programs to maintain accurate databases.
- Updates inactive records to ensure data integrity.
- Completes all assigned tasks thoroughly and within deadlines.
Owner, Operator, Founder
ACE PET RESORT
Sarasota, FL
07.2004 - 02.2024
- Established a team of up to 25 members focused on continuous improvement in efficiency and animal care standards.
- Oversaw daily operations, aligning staff support with schedules, payroll, and financial management to streamline processes.
- Monitored inventory levels and coordinated maintenance with vendors, ensuring operational readiness and minimizing downtime.
- Supervised veterinary emergencies while maintaining rigorous cleanliness and service quality standards.
- Ensured adherence to regulations governing pet care facilities, including necessary licensing and safety protocols.
- Built strong client relationships, fostering sustained repeat business and referrals through exceptional service.
- Demonstrated calmness under pressure, enhancing organizational effectiveness in challenging situations.
- Created an inclusive workplace culture leading to high employee retention rates and recognition through annual awards.
President
VINTAGE PAWS SANCTUARY (501c)
Sarasota, FL
01.2014 - 02.2026
- Founder and President of a respected senior dog sanctuary.
- Developed strategic vision, recruited board members, instituted annual fundraisers, and created volunteer, foster, and pet food delivery programs for senior citizens, enhancing community support for senior dogs.
- Rescued and cared for over 400 senior dogs.
- Worked with animal control agencies and private owners needing animal placement, matched fosters/adopters, scheduled pre-placement home visits, and vet appointments.
- Identified need in community and created resources to help.
- Managed donations, bank accounts, and acknowledgments, ensuring financial transparency and accountability.
- Cultivated relationships with donors to foster trust and encourage ongoing support with existing and potential donors.
- Formed positive relationships with other rescues, veterinarians, and pet industry professionals.
- Worked closely with volunteers and developed a positive relationship, along with awards and luncheons.
Reception/Pet Care Technician
FRUITVILLE VETERINARY CLINIC
Sarasota, FL
03.2001 - 07.2004
- Checked in clients and pets for appointments, verifying contact information and processing payments efficiently to streamline check-out experience.
- Handled client inquiries, delivering tailored service on pricing, appointments, and service options to enhance client satisfaction.
- Resolved billing inquiries, providing clear and accurate service estimates to maintain client trust and transparency in financial dealings.
Administrative Assistant / Paralegal
BRIGHAM, MOORE, GAYLORD, MERLIN & TOBIN
Sarasota, FL
02.1993 - 03.2001
- Provided administrative support to attorneys and legal staff by managing calendars, scheduling appointments, and coordinating meetings to ensure efficient operations.
- Drafted and formatted legal documents such as briefs, pleadings, contracts, and correspondence.
- Updated clients, courts, and law firms on case status and relayed messages to attorneys, facilitating effective communication and timely information sharing.
- Maintained regular communication with clients, courts, and law firms to relay updates on case status and attorney messages, ensuring all parties remained informed.
Education
AS - Paralegal Studies
Manatee Community College
Bradenton, FLSkills
- Customer support
- Customer service management
- Conflict resolution
- Data entry
- Regulatory compliance
- Inventory oversight
- Service documentation
- Time management expertise
- Multitasking
- Detail oriented
- Complex problem solving
- Cross-functional teamwork
- Collaborative teamwork
- Verbal and written communication
- Adaptability in dynamic environments
- Resilience
- Employee relations
- Procedure development
- Initiative-driven mindset
- Work ethic
Timeline
Customer Support
VETERINARY MEDICAL CENTER AT LAKEWOOD RANCH
08.2024 - Current
President
VINTAGE PAWS SANCTUARY (501c)
01.2014 - 02.2026
Owner, Operator, Founder
ACE PET RESORT
07.2004 - 02.2024
Reception/Pet Care Technician
FRUITVILLE VETERINARY CLINIC
03.2001 - 07.2004
Administrative Assistant / Paralegal
BRIGHAM, MOORE, GAYLORD, MERLIN & TOBIN
02.1993 - 03.2001
AS - Paralegal Studies
Manatee Community College