Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Paola Gabriela Jimenez

Kissimmee,FL

Summary

Demonstrated leader and problem-solver with excellent research and critical thinking skills. Knowledgeable about policies, coverage and liabilities. I excel in managing escalated calls from less-experienced team members and helps management run efficient customer support department.

Overview

9
9
years of professional experience

Work History

Customer Support

JetBlue Airlines
Orlando, FL
07.2022 - Current
  • Provided customer support for users experiencing network-related problems.
  • Provided customer support to clients via phone, email and live chat.
  • Conducted training sessions for new customer support staff members.
  • Delivered customer support to high call load each shift.
  • Delivered outstanding customer service, ensuring prompt and precise resolution of inquiries from legal professionals.

Billing Manager

La Placita Latina
Kissimmee, FL
10.2020 - Current
  • Investigated unapplied payments or credits to determine appropriate application method.
  • Researched complex billing issues using internal resources and external sources as needed.
  • Prepared monthly reports on accounts receivable status and aging analysis.
  • Processed customer refunds promptly upon request.

Server/Cashier/Host

ChimiKing
Orlando, FL
03.2018 - 05.2020
  • Stayed informed about daily specials, new menu items, promotions.
  • Greeted guests and provided menus.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Assisted in training new hosts and cashiers.
  • Followed health safety guidelines when preparing and serving food products.

Host

Dennys
Orlando, FL
06.2017 - 12.2019
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Provided customers with accurate wait times and monitored waiting list.
  • Took reservations over phone and in person.
  • Inspected dining areas for any damages or defects.
  • Balanced cash drawers at the end of each shift.

Customer Service Cashier

Wawa
Orlando, FL
08.2015 - 09.2017
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Received payment by cash, check, credit cards, vouchers or automatic debits.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Operated cash registers to process payments for goods and services.

Education

High School Diploma -

Harmony High School
St. Cloud, FL
05-2017

Associate of Science - Radiology

Keiser University
Orlando, FL

Skills

  • Providing customer support
  • Customer Support
  • Exceptional customer support
  • Customer support background
  • Understanding of customer support
  • Customer support experience

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Customer Support

JetBlue Airlines
07.2022 - Current

Billing Manager

La Placita Latina
10.2020 - Current

Server/Cashier/Host

ChimiKing
03.2018 - 05.2020

Host

Dennys
06.2017 - 12.2019

Customer Service Cashier

Wawa
08.2015 - 09.2017

High School Diploma -

Harmony High School

Associate of Science - Radiology

Keiser University
Paola Gabriela Jimenez