ANGELINE M. HARDY
Atlanta,GA
Summary
Dedicated Flight Attendant with a commitment to passenger safety and exceptional in-flight service. Completed 928 flight legs and 1,460 flight hours while prioritizing FAA compliance and responding effectively to medical emergencies. Leverages strong leadership and conflict resolution skills to ensure a positive and safe experience for all passengers.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Flight Attendant
ENDEAVOR AIRLINES
06.2022 - Current
- Deliver safe, efficient, and exceptional in-flight service while creating a welcoming, comfortable, and positive passenger experience.
- Consistently prioritize safety and security while maintaining compliance with FAA regulations, company policies, and established aviation procedures.
- Conduct comprehensive preflight safety and security inspections to ensure emergency equipment, exits, cabin areas, and required safety materials are properly positioned and operational.
- Perform clear, confident, and professional safety demonstrations and briefings, including emergency evacuation procedures, oxygen mask deployment, life vest use, and other emergency equipment.
- Responded swiftly to medical situations and in-flight emergencies, maintaining composure and instilling passenger confidence under pressure.
- Apply Crew Resource Management (CRM) principles to promote situational awareness, effective communication, teamwork, and coordinated cabin operations.
- Collaborate closely with pilots and fellow Flight Attendants to maintain safe, efficient, and professional flight operations.
- Delivered attentive, personalized customer service, ensuring high standards of hospitality and professionalism while addressing individual passenger needs.
- Managed difficult passenger situations with active listening and conflict resolution skills, effectively de-escalating tensions and ensuring a safe cabin environment.
- Maintain situational awareness while balancing safety responsibilities, passenger needs, service expectations, and time-sensitive operational requirements.
- Adapt effectively to schedule changes, delays, irregular operations, aircraft changes, and other unexpected challenges while maintaining professionalism.
- Communicate safety instructions and operational information clearly and professionally to passengers from diverse backgrounds.
- Build positive relationships with passengers and crew members through empathy, professionalism, effective communication, and teamwork.
Operations Chief / Senior Enlisted Advisor
U.S. MARINE CORPS MARINE CORPS INSTALLATIONS EAST
Camp Lejeune, NC
07.2012 - 07.2015
- Provided senior-level leadership, operational guidance, and administrative oversight in support of battalion policies, priorities, and mission requirements.
- Led and supported more than 250 Marines, promoting accountability, communication, operational readiness, teamwork, and mission accomplishment.
- Executed and enforced command policies while developing and implementing Standard Operating Procedures (SOPs) to improve organizational efficiency and accountability.
- Managed operational-readiness requirements for medical and dental readiness, security clearances, mandatory training, travel, limited-duty status, and deployment eligibility to maintain mission capability.
- Streamlined deployment screening procedures and reinforced accountability measures, enhancing personnel readiness.
- Developed and implemented a readiness database to track critical personnel information, deployment dates, readiness requirements, and operational fallout rates.
- Coordinated with senior leadership and departments to identify challenges, propose solutions, and ensure fulfillment of mission requirements.
- Demonstrated sound judgment, decisive leadership, attention to detail, and calm decision-making in high-pressure operational environments.
- Headquarters & Support Battalion
Assistant Equal Employment Opportunity (EEO) Officer
U.S. MARINE CORPS
Camp Lejeune, NC
06.2005 - 05.2015
- Advised commanders and leadership on equal employment opportunity, diversity, workplace conduct, harassment prevention, and organizational climate to foster an inclusive work environment.
- Evaluated complaints and conducted fact-finding investigations while maintaining objectivity, professionalism, discretion, and confidentiality.
- Prepared detailed investigative and fact-finding assessment reports based on interviews, documentation, and available evidence.
- Applied strong analytical, communication, conflict-resolution, and problem-solving skills when addressing sensitive workplace concerns.
- Assisted with command climate assessments, surveys, focus groups, and strategic initiatives to enhance organizational effectiveness and employee engagement.
- Collaborated with leadership and employees to cultivate a professional, respectful, and productive workplace culture.
Education
Bachelor of Arts - Social and Criminal Justice
Ashford University
San Diego, CAGeneral Studies -
Marine Corps Institute
Washington, DCGeneral Studies -
National University
La Jolla, CASkills
- Aviation safety and security
- FAA compliance
- Crew resource management
- Emergency response
- Passenger safety
- Passenger safety briefings
- Preflight inspections
- In-flight medical assistance
- Evacuation procedures
- Customer service
- Conflict management
- De-escalation strategies
- Emergency response coordination
- Team collaboration
- Leadership skills
- Decision-making
- Operational readiness
- Adaptability
- Effective communication
- Accountability practices
- Time management
Personal Information
Title: FLIGHT ATTENDANT | AVIATION SAFETY | LEGENDARY HOSPITALITY | CREW RESOURCE MANAGEMENT
Certification
Customer Service Training, Human Resources Administration Training, Command EEO Program Training, Anti-Terrorism Awareness Training, Occupational Safety & Health Administration Training, U.S. Marine Corps Recruiting Training, Marketing, Public Speaking & Sales Training, Unit Victim Advocacy Training, Marine Corps Leadership Training, Emergency Response & Safety Training, Crew Resource Management (CRM)
MILITARY AWARDS
Iraq Campaign Medal with 2 Stars, Global War on Terrorism Service Medal, National Defense Service Medal 2 Awards, Global War on Terrorism Expeditionary Medal Iraq, Sea Service Deployment Ribbon 4 Awards
Timeline
Flight Attendant
ENDEAVOR AIRLINES
06.2022 - Current
Operations Chief / Senior Enlisted Advisor
U.S. MARINE CORPS MARINE CORPS INSTALLATIONS EAST
07.2012 - 07.2015
Assistant Equal Employment Opportunity (EEO) Officer
U.S. MARINE CORPS
06.2005 - 05.2015
Bachelor of Arts - Social and Criminal Justice
Ashford University
General Studies -
Marine Corps Institute
General Studies -
National University