Angeline Tingzon
San Diego,CA
Summary
To obtain a challenging and permanent position within a work environment that offers both personal and professional growth.
Overview
13
13
years of professional experience
Work History
Table Games Dealer
Sycuan Casino
12.2023 - Current
- Cash handling
- Customer service
- Deal table games, Black Jack, Pai Gow, Baccarat etc
Esthetician
Home Based Spa
01.2022 - Current
- Perform facials
- Anti aging, clarifying and hydrating facials
- Microneedling
- Waxing
Wax specialist
European Wax Center
01.2022 - 03.2022
- Discuss client needs and preferences
- Wax various body parts, including areas of the face, back, legs, arms, and bikini line
- Use the right equipment and ensure it is sanitary for each use
- Provide other skincare services and beauty treatments as needed
Patient Service Specialist
Scripps Health
05.2016 - 10.2018
- Interacts with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling/re-scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions
- Receives and routes messages received in the department appropriately as well as manages customer billing and payment inquiries as needed
- Effectively manages the patient interaction from start to finish, which may include identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed
- Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates
- Responsible for accurately scheduling and re-scheduling patient appointments
- Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors
- Utilizing medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers
Medicare Department
Kaiser Permanente
08.2015 - 04.2016
- Schedule appointments
- Process Enrollment for medicare
- Data Entry and Coding ICD-9
- Utilizing Marx, PEP, Moss Tool, Foundation Systems, Microsoft word, Excel on daily basis
Case Manager
Covance
04.2015 - 08.2015
- Assisted patients with their medical cases, help doctors insurance verification, process prior authorizations and appeals
- Also handled faxes, data entry and inbound, outbound calls
- Utilized Outlook, Excel, Sharepoint, Microsoft Word and Siebel on a daily basis
- Coded Patients records, Utilizing HCPCS, ICD-9, NDC
Sales Representative
T-mobile
10.2014 - 03.2015
- Assist customers with billing and other customer service related issues and daily troubleshooting
- Expert at finding just the right plan for the customer, and then making sure they're primed for success throughout the customer on-boarding process
- Educate your customer, and offer solutions that pave the way for a potential T-Mobile sale
- Schedule appointments with customers over the phone and in person
Certified Nursing Assistant
Eldorado Nursing facility
05.2013 - 09.2013
- Assist patients with daily living tasks including but not limited to dressing/undressing, grooming, feeding and companionship
- Provides patient comfort by utilizing resources and materials, transporting patients, answering patients' call lights and requests; reporting observations of the patient to nursing supervisor
- Responsible for computerized documentation of ADL's, I & O's, and Vital Signs
- Provide quality patient care and excellent customer service
Appointment Setter/Customer Service Representative
Go Backyard
02.2012 - 12.2012
- Schedule appointments with business owners put them on the top listing of google
- Handle Inbound and Outbound calls simultaneously
- Maintain master appointment calendar and notify appropriate team members
- Accurately and professionally complete all required paperwork
Education
Esthetician -
Bellus Acadamy
01.2022
Associate Degree - Health Information Technology
Kaplan College
01.2014
Massage Therapy -
Kaplan College
01.2012
Certified Nursing Assistant -
International Health
01.2012
Skills
- Bilingual: Tagalog/English
- Medical front office skills
- Microsoft Office Suite: Word, Excel and PowerPoint
- Ability to review medical record documentation
- Assign appropriate current procedural terminology codes
- Assign appropriate ICD9 and ICD-10 codes
- Assign appropriate HCPCS and E&M codes
- Typing 60 WPM, 10 key
- Strong customer service skills
- Multi-line phones
- Work with third party payers
- Cash handling
- CMS 1500 form and UB-04 preparation
- Electronic Document Management
- Strong attention to detail
- Medical Terminology
- Ability to process Insurance Verification, Prior Authorizations and Appeals
- Proficient with Medicare, Medicaid and Commercial Insurance
- Sales experience
- CRM and QuickBooks knowledge
Timeline
Table Games Dealer
Sycuan Casino
12.2023 - Current
Esthetician
Home Based Spa
01.2022 - Current
Wax specialist
European Wax Center
01.2022 - 03.2022
Patient Service Specialist
Scripps Health
05.2016 - 10.2018
Medicare Department
Kaiser Permanente
08.2015 - 04.2016
Case Manager
Covance
04.2015 - 08.2015
Sales Representative
T-mobile
10.2014 - 03.2015
Certified Nursing Assistant
Eldorado Nursing facility
05.2013 - 09.2013
Appointment Setter/Customer Service Representative
Go Backyard
02.2012 - 12.2012
Esthetician -
Bellus Acadamy
Associate Degree - Health Information Technology
Kaplan College
Massage Therapy -
Kaplan College
Certified Nursing Assistant -
International Health