Angeline (Angel) Couillard
Lyndonville,VT
Summary
Experienced with providing compassionate and consistent care in shared living and other settings. Utilizes strong interpersonal skills to foster supportive and inclusive environment. Track record of effectively managing daily responsibilities and ensuring client safety and well-being.
Overview
14
14
years of professional experience
Work History
Property Management Assistant
Rural Edge Property Management
Saint Johnsbury, VT
09.2022 - 01.2026
- Managed tenant inquiries and coordinated maintenance requests to ensure timely resolutions.
- Assisted in lease administration and documentation, maintaining accurate records for compliance purposes.
- Conducted property inspections, identifying issues and facilitating repairs to enhance tenant satisfaction.
- Developed and implemented efficient filing systems for rental applications and tenant communications.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
Team Leader
Northeast Kingdom Human Services
Saint Johnsbury, VT
01.2012 - 08.2022
- Led team in delivering high-quality support services to clients with diverse needs.
- Mentored new team members, providing guidance on best practices and organizational standards.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led team in implementing client-centered service strategies, enhancing overall care delivery.
- Mentored staff on best practices in behavioral health support and crisis intervention techniques.
- Advocated for clients' needs within community partnerships, strengthening support networks and referral pathways.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Shared Living Provider
Northeast Kingdom Human Services
Newport, VT
01.2019 - 01.2021
- Provided personalized support to individuals with developmental disabilities, enhancing daily living skills and independence.
- Developed and implemented individualized care plans, ensuring alignment with client goals and preferences.
- Coordinated recreational activities, fostering social engagement and community integration for clients.
- Monitored health and safety needs of clients, advocating for timely medical interventions as necessary.
- Evaluated client progress towards goals regularly, adjusting care strategies to maximize effectiveness and satisfaction.
- Collaborated with multidisciplinary teams to address complex client needs, promoting holistic approaches to care delivery.
- Managed household budgets responsibly, keeping an accurate record of expenses while ensuring essential needs were met.
- Provided transportation as needed for medical appointments, errands or recreational activities.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Correctional Officer
Northeast Correctional Complex
Saint Johnsbury, VT
10.2016 - 10.2019
- Enforced facility regulations to maintain order and safety among inmates.
- Conducted regular inspections of inmate living areas to ensure compliance with policies.
- Responded swiftly to emergencies, providing assistance and coordinating with response teams.
- Monitored inmate activities through surveillance systems, identifying potential security threats.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed behavior of residents individually and in groups.
Education
High School Diploma -
North Country Union High
Newport, VT06-1988
Skills
- True team player
- Scheduling appointments
- Rent collection
- Property inspection
- Adaptable
- Database management
Timeline
Property Management Assistant
Rural Edge Property Management
09.2022 - 01.2026
Shared Living Provider
Northeast Kingdom Human Services
01.2019 - 01.2021
Correctional Officer
Northeast Correctional Complex
10.2016 - 10.2019
Team Leader
Northeast Kingdom Human Services
01.2012 - 08.2022
High School Diploma -
North Country Union High