Angelini Jimenez
Gilbert,AZ
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, particularly at Atlantic Wireless. Skilled in conflict resolution and POS system operations, I excel in fast-paced retail environments. Demonstrated success in boosting sales team efficiency and achieving targets through effective leadership and problem-solving abilities.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Atlantic Wireless
10.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Retail Inventory Associate
Bath and Body Works
08.2023 - 01.2024
- Displayed strong attention to detail when counting items, reducing likelihood of errors or miscounts affecting overall results.
- Improved stock rotation processes to minimize expired or obsolete products in the inventory.
- Contributed to successful store audits by maintaining accurate inventory records and documentation.
- Supported team members in completing assigned tasks efficiently and within deadlines.
Membership Sales Representative
Bjs Wholesales Club
09.2022 - 04.2023
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Addressed and resolved member complaints with empathy and professionalism, restoring confidence in service.
Sales Supervisor
New England Wireless
11.2019 - 09.2022
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Checked store merchandise regularly for proper display and replenishment.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Skills
- Customer service
- Problem-solving
- POS system operations
- Cash handling
- Conflict resolution
- Positive and professional
- Attention to detail
Timeline
Retail Sales Associate
Atlantic Wireless
10.2024 - Current
Retail Inventory Associate
Bath and Body Works
08.2023 - 01.2024
Membership Sales Representative
Bjs Wholesales Club
09.2022 - 04.2023
Sales Supervisor
New England Wireless
11.2019 - 09.2022