Strategic and innovative professional, driven to make a meaningful impact. With a strong background in administration, I'm poised to leverage my expertise to drive business growth, improve processes, and develop high-performing teams.
Overview
8
8
years of professional experience
Work History
Enrollment Representative
Cengage/ed2go
01.2022 - Current
Manage and organize my personal lead system within Salesforce
Effectively call and email warm leads and advise on programs and enrollment opportunity
Worked with Outlook and Microsoft Exel, LiveChat, and financing applications as part of my daily agenda
I maintain a high call volume and a quick and helpful email response system
General Manager
Fitness 19 161 LLC
01.2021 - 01.2022
Brought up a gym after Covid 19 had stunted the growth
I was in charge of managing the employees, managing the members and member issues
I made orders for cleaning stock, drinks and supplements
Maintained an excellent rating and expectation of service with training and all new staff and reprograming the remaining staff
Was also responsible for all billing, refunds and deposits, emails and social medias of the gym
Assistant General Manager
Fitness 19 302 LLC
01.2020 - 01.2021
Pursued a sales and member unit quota as well as holding the responsibility in aiding the General Manager with his duties to manage the club
I made billing calls, collection calls while still maintaining a good sales reputation
I was on call and spent above necessary hours assuring the club performed to its potential
I trained new sales and front desk staff as well as new trainers
I was also on call to help fellow clubs in our network such as the Orange County Fitness 19
Personal trainer and Sales/Front Desk
Fitness 19 297 LLC
01.2018 - 01.2020
Worked between Menifee and Murrieta to provide excellent service to the sales staff
Also had been certified with two different personal training courses and as a nutritional specialist, with which, I looked to this gym with limited trainers to build a strong clientele
I made phone calls to sell personal training and took members on trial workouts to attempt to sell training and make a healthy and long lasting impact on the lives of others
Sales staff
Fitness 19 278 LLC
01.2017 - 01.2019
Checked in children and watched over them
Was great at interacting and communicating with the children and the members, making them feel safe and welcome
Was quickly promoted to sales and front desk
Helped check in and assist members with billing and membership inquiries
Also gave tours to sell memberships and personal training
Called prospects to set up appointments and sell memberships