Hi, I’m
Angelique Barrios
Customer Service
Queen Creek,AZ
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
* Gap of employment from 2005 to present, I have been a care giver for my Special needs child, grandparents and Mother.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Alta Vista ApartmentsAlbuquerque, NM
Assistant Manager
04.2004 - 08.2005
Job overview
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cheetah Advertising Albuquerque, NM
Office Manager
01.2001 - 04.2004
Job overview
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Logged call information and solutions provided into internal database.
- Responded to customer requests for products, services, and company information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Bank Of AmericaAlbuquerque, NM
Consumer Banker
01.1999 - 01.2000
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SprintAlbuquerque, NM
Customer Care Representative
05.1997 - 08.1999
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Education
Cibola High School, Albuquerque, NM
High School Diploma
08.1985 - 05.1989
Kaplan Professional School , Albuquerque, NM
No Degree from Real Estate
University Overview
- Professional development completed in Real Estate License
Skills
Call center operations
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Timeline
Assistant Manager
Alta Vista Apartments
04.2004 - 08.2005
Office Manager
Cheetah Advertising
01.2001 - 04.2004
Consumer Banker
Bank Of America
01.1999 - 01.2000
Customer Care Representative
Sprint
05.1997 - 08.1999
Cibola High School
High School Diploma
08.1985 - 05.1989
Kaplan Professional School
No Degree from Real Estate
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