Hi, I’m
Angelique Barrios
Customer Service
Queen Creek,AZ
Your most unhappy customers are your greatest source of learning.
Bill Gates
Summary
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
* Gap of employment from 2005 to present, I have been a care giver for my Special needs child, grandparents and Mother.
Overview
8
years of professional experience
4
years of post-secondary education
Work History
Alta Vista ApartmentsAlbuquerque, NM
Assistant Manager
04.2004 - 08.2005
Job overview
- Reviewed sales and gross profit report to assess company efficiency.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created employee schedules to align coverage with forecasted demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Cheetah Advertising Albuquerque, NM
Office Manager
01.2001 - 04.2004
Job overview
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Communicated with customers to assess and address individual needs, providing timely and quality support via [Type] systems.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Logged call information and solutions provided into internal database.
- Responded to customer requests for products, services, and company information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Bank Of AmericaAlbuquerque, NM
Consumer Banker
01.1999 - 01.2000
Job overview
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SprintAlbuquerque, NM
Customer Care Representative
05.1997 - 08.1999
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Cross-trained and backed up other customer service managers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
Education
Cibola High SchoolAlbuquerque, NM
High School Diploma
08.1985 - 05.1989
Kaplan Professional School Albuquerque, NM
No Degree from Real Estate
University Overview
- Professional development completed in Real Estate License
Skills
Call center operations
Tenant issue resolution
Common area maintenance
Application process proficiency
Property tours and inspections
Appointment Scheduling
Leasing and sales
Showing and leasing of units
Database Management
Property Inspections
Administrative support
Telephone and email etiquette
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Alta Vista Apartments
04.2004 - 08.2005
Office Manager
Cheetah Advertising
01.2001 - 04.2004
Consumer Banker
Bank Of America
01.1999 - 01.2000
Customer Care Representative
Sprint
05.1997 - 08.1999
Cibola High School
High School Diploma
08.1985 - 05.1989
Kaplan Professional School
No Degree from Real Estate