Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tenisha Johnson

rainbow city,AL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Diligent work from home with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

6
6
years of professional experience

Work History

Assistant manager

Dollar General
Gadsden, AL
05.2020 - 08.2021
  • Supervise a team of 2 to 4 workers
  • Count register drawers and prepare daily bank deposits
  • Address and resolve various customer questions and concerns
  • Set up promotional displays and restock products
  • Gained strong foundation in customer service, team collaboration, and task prioritization
  • Ensure customers are satisfied with the level of service offered
  • Monitor sales representatives’ adherence to company policies and protocols
  • Confirm that all displays and clothing racks are organized
  • Set and execute strategies to grow sales
  • Launched a brand loyalty program that increased sales by 35% and customer satisfaction by 27%
  • Oversaw daily business operations on the sales floor
  • Initiated follow-up calls to ensure customer satisfaction

Sale representative

Academy
Gadsden, AL
08.2021 - 11.2022
  • Coordinate with cross-functional teams to identify process gaps and develop solutions.
  • Build, manage, and develop a team comprised personnel, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures

Qa

Koch foods
Gadsden, AL
11.2022 - 09.2025
  • Write, monitor, and execute web application tests using Telerik and collaborate with product development team to identify and resolve technical issues
  • Develop SQL queries for the extraction of needed data
  • Design automated systems to improve efficiency of organization’s QA department, [resulting in a reduction of over 20 manual testing hours per week]
  • Performed application testing for the university mobile application, which included diagnosing bugs, troubleshooting issues, and improving performance
  • Identified opportunities to improve the user experience and develop new features, including the integration of Blackboard assignments
  • Develop test plans, cases, and reports for upcoming product releases, evaluate the user experience, and perform validation testing to support new product introductions
  • Conduct analysis on the user experience for web and mobile applications, perform QA testing, and create UX copy to ensure optimal functionality for users
  • Support front-end development using JavaScript, HTML, and CSS
  • Conducted exploratory testing to find and fix bugs before new product and feature releases, [and created over 1K regression tests using the Selenium framework]
  • Led a complex project to develop and implement a Selenium test automation framework, [which saved over 30 work hours per week and reduced labor costs by $50K]
  • Develop test plans, cases, and reports to improve performance and optimize user experience [for Dark Souls 3 and Elden Ring releases generating over $30M in sales]

Customer Service Representative

Femur Software
REMOTE
08.2024 - 03.2026
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
  • Managed escalated complaints effectively, ensuring timely resolution and maintaining positive customer relationships.
  • Developed training materials for new hires, streamlining onboarding processes and improving team efficiency.
  • Collaborated with cross-functional teams to implement software updates, improving service delivery and user experience.
  • Delivered exceptional customer service by resolving inquiries and issues efficiently.
  • Utilized CRM software to track customer interactions and ensure follow-up on unresolved cases.
  • Mentored new team members on best practices for effective communication and problem-solving.
  • Implemented process improvements that enhanced response times and customer satisfaction rates.
  • Collaborated with cross-functional teams to address complex customer concerns effectively.

Education

High School -

Gadsden city high school
Gadsden
05-2011

Skills

  • Computer skills
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Customer satisfaction measurement
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training

Timeline

Customer Service Representative

Femur Software
08.2024 - 03.2026

Qa

Koch foods
11.2022 - 09.2025

Sale representative

Academy
08.2021 - 11.2022

Assistant manager

Dollar General
05.2020 - 08.2021

High School -

Gadsden city high school