Sabrina Lavalais
Converse,USA
Summary
i am a mother to four children marcus marquis stephen and stephanie my son marquis was diagnosed with cerebal palsy and seizures by the age of six he had a gtube placed at age 9 through all the years of raisng my kids didnt stop me from having a job my kids motivated me and i was still active whenit came to raising my disabled son i was his soul caregiver i didnt miss appoimt,entss i made sure i did it all even during summertime i changed him did everything before i went to work unfortunly i lost my son aug 2025 he passed away my whole felt like it changed i had this big responsibility before i would leave my house.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Assistant Manager
McDonald's
San Antonio, TX
06.2022 - 08.2026
- Do schedule hire run shifts count money for deposits
- Led team in daily operations, ensuring adherence to quality standards and operational efficiency.
- Developed and implemented training programs for staff, enhancing service delivery and employee engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strong working relationships with staff, fostering a positive work environment.
Office Assistant
Library
San Antonio
12.2020 - 07.2022
- Maintained inventory records and ordered necessary supplies/materials when needed
- Collaborated with IT department to troubleshoot technical issues related to office equipment/software
- Served as a point of contact for external vendors/suppliers, ensuring timely delivery of goods/services
- Managed and organized office supplies, ensuring efficient inventory levels and timely reordering
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
Family Dollar Assistant Manager
City of San Antonio
San Antonio, TX
04.2019 - 03.2022
- Assistant mgr I run shifts open and close store work freight
- Led team operations to enhance service delivery and responsiveness to community needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
McDonald's
San Antonio, TX
03.2007 - 05.2018
- Ran shifts made sandwiches ran drive thru
- I also would hire people do there orientation
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Led team in daily operations, ensuring adherence to quality standards and operational efficiency.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Call Center Representative
Healthcare Staffing Inc.
San Antonio, TX
12.2007 - 06.2011
- Facilitated customer interactions through inbound and outbound calls to enhance service delivery and support operations.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed timely and effective replacement of damaged or missing products.
- Developed comprehensive knowledge of products and services to enhance customer support experience.
Cashier
Wendys Fast Food
San Antonio, TX
04.2001 - 08.2006
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized workstations to ensure a pleasant dining experience.
- Assisted customers with menu inquiries, promoting daily specials and upselling items.
- Trained new cashiers on operational procedures and customer service best practices.
- Coordinated with kitchen staff to ensure timely order fulfillment during peak hours.
- Implemented inventory management practices to minimize waste and optimize stock levels.
- Monitored cash register balances, ensuring accuracy in sales reporting at shift changes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Front Desk Receptionist
red roof inn
San Antonio, TX
12.2004 - 02.2006
- Managed check-in and check-out processes to ensure smooth guest experiences.
- Coordinated reservations and maintained accurate room inventory.
- Trained new staff on front desk operations and customer interaction protocols.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer problems and complaints.
Education
High school diploma or GED -
Highland High School
06-2003
Upper secondary education - undefined
Skills
- Employee Orientation
- Computer skills
- Medication Administration
- Microsoft Outlook
- Retail Sales
- Attention to detail
- Call center
- Mail distribution
- Typing
- Office experience
- Delivery driver experience
- Developmental Disabilities Experience
- Cash register
- Microsoft Word
- Front desk
- Basic math
- Writing skills
- Medical administrative support
- Handling customer inquiries
- Interviewing
- Phone etiquette
- Mobile devices
- Caregiving
- Inventory Control
- Microsoft Office
- Conflict management
- Special Education
- Medical assisting
- Appointment scheduling
- Retail math
- Computer operation
- Computer literacy
- Hotel experience
- Medical scheduling
- POS
- Package delivery
- Organizational skills
- Store Management Experience
- Microsoft Excel
- Windows
- Autism Experience
- English
- Outbound calling
- Administrative experience
- Clerical experience
- Management
- Sales
- Phone inquiries
- Achieving HIPAA compliance
- Filing
- HIPAA
- Driving
- Retail Management
- Telehealth experience
- Upselling
- Communication skills
- Assistant Manager Experience
- Stocking
- Home care
- Cash handling
- Maintaining patient confidentiality
- Money handling
- Scheduling and coordinating
- Active listening
- Staff management
Certification
- CNA
- Driver's License
- CDL B
Languages
English
Bilingual
Additional Information
I have a 14 year old son who has cerebral palsy and also has seizures and feeds through a gtube
Timeline
Assistant Manager
McDonald's
06.2022 - 08.2026
Office Assistant
Library
12.2020 - 07.2022
Family Dollar Assistant Manager
City of San Antonio
04.2019 - 03.2022
Call Center Representative
Healthcare Staffing Inc.
12.2007 - 06.2011
Assistant Manager
McDonald's
03.2007 - 05.2018
Front Desk Receptionist
red roof inn
12.2004 - 02.2006
Cashier
Wendys Fast Food
04.2001 - 08.2006
Upper secondary education - undefined
High school diploma or GED -
Highland High School