Chanda Goodsell
Glenwood,IA
Summary
Dedicated professional with a proven track record in customer service and operational efficiency. Experienced in team leadership, staff training, and inventory management, focused on enhancing customer satisfaction and streamlining operations.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Assistant Manager
Big Red Restaurant and Sports Bar
Omaha, Nebraska
03.2026 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Assisted in managing daily restaurant operations and staff scheduling.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed inventory by tracking stock levels and ordering supplies to maintain operational efficiency.
- Resolved customer inquiries and issues to enhance overall satisfaction and loyalty.
- Collaborated with kitchen staff to maintain food quality and presentation.
- Implemented health and safety protocols to ensure a clean environment.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance and payroll information to ensure accurate record-keeping and compliance.
- Participated in team meetings to discuss operational improvements and strategies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Floor Team Member
Planet Fitness
Council Bluffs, Iowa
02.2026 - 03.2026
- Guided members on equipment usage and addressed fitness inquiries to enhance user experience.
- Conducted regular safety checks on gym equipment and facilities.
- Maintained sanitation of workout areas and shared equipment to promote a safe and hygienic environment.
- Facilitated a welcoming atmosphere for all members and guests.
- Collaborated with team members to promptly meet member needs and improve service delivery.
- Supported membership sales by providing information to potential clients.
- Operated cash register accurately to process customer transactions quickly and efficiently.
- Ensured all customers received excellent service by greeting and responding to inquiries in a timely manner.
- Utilized company software systems for order entry and tracking purposes.
- Provided assistance to customers with product selection, payment processing, and bagging purchases.
Bartemder
Andrews Lounge
Council Bluffs, Iowa
07.2025 - 02.2026
- Oversaw bar area operations, including cocktail design, menu development, inventory management, and compliance with regulations to foster customer relationships.
- Mixed cocktails and drinks according to customer preferences and established recipes.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Poured wine and beer, serving patrons at the bar with precision.
- Ensured cleanliness and organization of the bar area to enhance customer experience during shifts.
- Assisted customers with menu selections and provided exceptional service.
- Handled cash transactions accurately, ensuring proper change for customers.
- Processed payments accurately and efficiently with a POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Monitored guests' alcohol consumption to promote responsible drinking and ensure compliance with legal requirements.
General Manager
The Hub
Council Bluffs, Iowa
01.2025 - 07.2025
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations to ensure smooth workflow and efficient service.
- Led team meetings to communicate goals and updates effectively.
- Developed training materials to streamline the onboarding process and enhance new staff integration.
- Coordinated inventory management to maintain optimal stock levels.
- Implemented customer service protocols to enhance guest experiences.
- Oversaw scheduling and staffing to meet operational needs effectively.
- Monitored compliance with health and safety regulations consistently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created schedules and monitored payroll to maintain budget compliance and optimize labor costs.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate actionable reports for strategic business development.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
Bartender / General Manager
The Hub Patio
Council Bluffs, Iowa
08.2024 - 07.2025
- Prepared and served a variety of cocktails and beverages to customers.
- Provided friendly service and tailored product recommendations to engage customers and boost sales.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Suggested food options to patrons based on their preferences and menu items. and drinks to patrons based on preferences, pairings, and special promotions.
- Ensured cleanliness and organization of the bar area during shifts to enhance customer experience.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Monitored customer behavior to ensure a safe and enjoyable environment.
- Greeted customers and provided excellent customer service.
- Handled cash register operations and processed customer payments efficiently.
- Processed payments accurately and efficiently with POS systems.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Balanced daily registers and generated sales reports for management.
- Managed inventory and restocked supplies.
- Trained new bartenders on drink preparation and customer service standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Oversaw daily operations of bar area, ensuring cleanliness and organization., cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Performed opening and closing duties including restocking supplies.
Sales Associate
Dusted Charm
Council Bluffs, Iowa
10.2023 - 10.2024
- Assisted customers in product selection and provided knowledgeable recommendations.
- Helped customers find specific products, answered questions, and offered product advice.
- Addressed customer inquiries and resolved concerns in a timely manner.
- Resolved customer complaints professionally to ensure satisfaction and loyalty.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Managed inventory levels and restocked shelves to ensure product availability.
- Collaborated with team members to create a welcoming store environment.
- Organized merchandise displays to create a visually appealing shopping experience.
- Assisted in promotional events to boost brand awareness and engage customers.
- Trained new staff on customer service protocols and operational procedures.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Science - Business
Bellevue University
Bellevue, NE05-2008
High School Diploma -
Logan- Magnolia High School
Logan, IA05-2006
Skills
- Customer service
- Inventory management
- Staff scheduling
- Sales processing
- Operational efficiency
- Health and safety compliance
- Customer relationship management
- Performance evaluation
- Sales reporting
- Team building
- Employee training
- Coaching and mentoring
- Operational consulting
- Recruitment and hiring
- Employee supervision
- Scheduling and planning
- Work delegation
- Compliance
- Marketing
- Work prioritization
- Financial management
- Budgeting and finance
- Sales forecasting
- Loyalty program management
- Team motivation
- Leadership development
- Business administration
- Strategic planning
- Sales strategies
- Customer satisfaction
- Staff scheduling
- Performance reviewing
- Multitasking and organization
- Resource allocation
- Negotiation
- Contract management
- Vendor relationship management
- Training programs
- Orientation and training
- Safety compliance
- Reporting
- Process improvement
- Adaptability and flexibility
- Effective communication
- Team collaboration
- Graphic design
- Team motivation
- Google drive
- Microsoft office expertise
- Closing oversight
- Money handling
- Sales monitoring
- Retail operations
- Performance evaluations
- Strategic thinking
- Workload management
- Cost management
- Staff development
- Employee discipline
- Sales transaction processing
- Team collaboration
- Reporting and documenting
- Marketing
- Scheduling and planning
- Financial analysis
- Negotiation
- Employee orientation
- Graphic and media design
- Employee performance evaluations
- Strategic thinking
- Performance evaluation
- Workplace safety compliance
- Operations management
Certification
- RBST
- Serve safe food manager certification
- ServSafe Alcohol Certification
- Microsoft Office Specialist
- Drivers License
Timeline
Assistant Manager
Big Red Restaurant and Sports Bar
03.2026 - Current
Floor Team Member
Planet Fitness
02.2026 - 03.2026
Bartemder
Andrews Lounge
07.2025 - 02.2026
General Manager
The Hub
01.2025 - 07.2025
Bartender / General Manager
The Hub Patio
08.2024 - 07.2025
Sales Associate
Dusted Charm
10.2023 - 10.2024
Associate of Science - Business
Bellevue University
High School Diploma -
Logan- Magnolia High School