Rachel Hieger
Winston,GA
Summary
Bachelor's Degree in Business Administration with a concentration in Marketing. Managed a team of 45, focusing on recruitment, training, and driving sales performance. Proven success in enhancing customer satisfaction and achieving significant sales growth through effective team leadership and operational efficiency.
Overview
18
18
years of professional experience
Work History
Assistant Manager
American Eagle Outfitters
Atlanta, USA
10.2007 - 02.2018
- Managing a team of 45 sales associates and two stock associates.
- Training and developing associates current and newly hired associates.
- Interviewing, recruiting, and hiring new employees.
- Created weekly schedule, managed payroll budget, and forecasted sales to optimize staffing and financial performance.
- Oversaw store operations, loss prevention, and safety procedures to ensure efficient functioning.
- Conducting safety inspections and loss prevention audits monthly for the Atlanta district.
- Engaged in personal selling to build customer loyalty and drive sales growth.
- Merchandising the store by making adjustments, and leading floor sets.
Inter Movie Costumer
Pop Films
Atlanta, USA
09.2011 - 11.2011
- Ensured proper alignment and styling of costumes before filming, maintaining costume integrity throughout production.
- Designed a visual board of each character's previous costumes and style.
- Assisted in assembling the continuity book.
- Compiled petty cash reports to provide clear financial oversight.
- Logged purchases and organized receipts with item descriptions for efficient tracking.
Merchandising Specialist/ Stock Supervisor
Gap and Gap Kids
Douglasville, USA
07.2000 - 10.2007
- Led stock and replenishment teams, merchandising sales floor to enhance customer experience.
- Expertise in mapping out the placement of new merchandise.
- Organized stock room, optimizing space for merchandise, fixtures, and hardware.
- Managing all shipping and receiving goods.
- Increased yearly sales by nine percent from 2009 to 2010, and six percent from 2010 to 2011.
- Exceeded store's 'Back to School' denim goals for 2009, 2010, and 2011.
- Achieved the 'Record Sales Day' award in 2010, and 2011 for reaching the largest sales dollar volume on the 'Black Friday.'
- Increased yearly audit score from 140 to 159 in 2010 and to 161 in 2011 out of a total of 166 for an excellent rating.
- Developed a lingerie store concept, integrating store design, marketing plan, merchandising techniques, and employee policies.
- Decreased merchandise theft results in 2010 and 2011, and the store was taken off the High Theft Program.
Education
Bachelor of Business Administration - Marketing
University of West Georgia
Carrollton, GA05-2007
Skills
- Loss prevention
- Inventory management
- Visual merchandising
- Sales forecasting
- Payroll management
- Operations management
- Employee training
- Employee supervision
- Employee orientation
- Team leadership
- Scheduling
- Budgeting and finance
- Financial management
- Retail strategy
- Customer relationship management
- Customer satisfaction
- Policy enforcement
- Marketing
- Effective communication
- Problem solving
- Team building
- Task delegation
- Time management
- Team motivation
- Adaptability
- Policy enforcement
- Performance evaluation
- Marketing
- Closing oversight
- Employee orientation
- Team motivation
- Policy enforcement
Accomplishments
- Worked full time while obtaining a college education.
- Designed a concept of a clothing store, which incorporated store design and layout, a marketing plan, merchandising techniques, and employee policies and procedures.
- Hope Scholarship
- Dean's List
- Increased yearly audit score from 140 to 159 in 2010 and to 161 in 2011 out of a total of 166 for an excellent rating.
- Increased yearly sales by nine percent from 2009 to 2010, and six percent from 2010 to 2011.
- Exceeded store's 'Back to School' denim goals for 2009, 2010, and 2011.
- Achieved the 'Record Sales Day' award in 2010, and 2011 for reaching the largest sales dollar volume on the 'Black Friday.'
- Decreased merchandise theft results in 2010 and 2011, and the store was taken off the High Theft Program.
Timeline
Inter Movie Costumer
Pop Films
09.2011 - 11.2011
Assistant Manager
American Eagle Outfitters
10.2007 - 02.2018
Merchandising Specialist/ Stock Supervisor
Gap and Gap Kids
07.2000 - 10.2007
Bachelor of Business Administration - Marketing
University of West Georgia