Dawn Carr
Gansevoort,NY
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
2026
2026
years of professional experience
2
2
Certifications
Work History
Assistant Manager
walmart
Saratoga Springs, New York
10.2022 - Current
- Supervised daily operations to ensure efficient store management.
- Trained new staff on customer service protocols and store policies.
- Coordinated inventory management and stock replenishment activities.
- Assisted in developing promotional displays to enhance product visibility.
- Monitored sales trends to optimize product placement and merchandising strategies.
- Collaborated with team members to maintain store cleanliness and organization.
- Implemented loss prevention measures to safeguard store assets and inventory.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Human Resources Manager
walmart
Saratoga Springs, New York
10.2020 - 10.2022
- Developed and implemented employee training programs to enhance workplace skills.
- Managed recruitment processes to attract diverse talent for various positions.
- Coordinated performance evaluation processes to ensure fair assessments of staff.
- Streamlined onboarding procedures for new hires to improve integration into teams.
- Maintained employee records and HR databases for accurate information tracking.
- Led initiatives to promote diversity and inclusion within the workforce.
- Provided guidance on company policies and compliance regulations to employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Created job postings, tracked applicants and maintained applicant database.
- Identified, screened and interviewed potential employees.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Provided HR consultation services to leadership and department heads.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Ensured compliance with federal, state and local employment laws.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Assisted in developing succession planning strategies for key positions within the organization.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Helped with employee transfers and referrals.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
Co-Manager
walmart
Saratoga Springs, New York
08.2018 - 10.2020
- Assisted in daily operations and staff management at a retail environment.
- Coordinated team schedules to ensure optimal coverage and service levels.
- Trained new employees on company policies and customer service standards.
- Managed inventory control processes to maintain stock levels and minimize losses.
- Resolved customer inquiries and complaints to uphold service excellence.
- Collaborated with upper management on strategic initiatives for store improvement.
- Monitored sales trends to adapt strategies for peak performance periods.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Recruited new staff members through job postings, interviews, and references checks.
- Ensured safety protocols were followed at all times.
- Monitored daily operations to ensure efficient workflow.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Facilitated communication between departments, ensuring timely completion of projects.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Resolved conflicts between employees in a professional manner.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategic plans to achieve company objectives.
- Streamlined communication channels, improving information flow and decision-making speed.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Manager
walmart
Saratoga Springs, New York
09.2011 - 08.2018
- Assisted in developing promotional displays to enhance product visibility.
- Resolved customer inquiries and complaints with effective communication skills.
- Collaborated with team members to maintain store cleanliness and organization.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented loss prevention measures to safeguard store assets and inventory.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Sales associate/Department Manager
walmart
Saratoga Springs, New York
10.1998 - 09.2011
- Assisted customers with product selections and inquiries.
- Maintained accurate inventory levels on the sales floor.
- Collaborated with team members to enhance customer service experience.
- Operated point-of-sale systems for efficient transactions.
- Organized merchandise displays to promote seasonal promotions.
- Trained new associates on store policies and procedures.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adhered to company initiatives and achieved established goals.
- Managed daily operations to ensure efficient store performance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
Human Resources Manager
walmart
Saratoga Springs, New York
Education
High School Diploma -
Schuylerville Central School
Schuylerville, NY06-2000
Skills
- Employee training
- Performance evaluation
- Inventory management
- Customer service
- Recruitment strategies
- Team leadership
- Online position posting
- Time management
- Succession planning
- Employee retention
- HR leadership
- Background checks
- HR analytics
- Labor negotiations
- Recruitment and selection
- Recordkeeping
- Benefits and compensation management
- Payroll administration
- Employee onboarding
- Staffing and recruiting professional
- Workforce planning
- Benefits administration
- Loss prevention
- Store operations
- Visual merchandising
- Profit and loss analysis
- Driving business growth
- Leadership development
- Inventory control
Certification
Food safety certified
Timeline
Assistant Manager
walmart
10.2022 - Current
Human Resources Manager
walmart
10.2020 - 10.2022
Co-Manager
walmart
08.2018 - 10.2020
Assistant Manager
walmart
09.2011 - 08.2018
Sales associate/Department Manager
walmart
10.1998 - 09.2011
Human Resources Manager
walmart
High School Diploma -
Schuylerville Central School