Jeanne Givens
Shelbyville,TN
Summary
Experienced in operational management with a focus on customer service and team leadership. Successfully resolved conflicts among team members, enhancing workplace harmony and productivity. Managed daily operations, including shift scheduling and employee performance evaluations, ensuring compliance with safety regulations and company policies. Developed training programs for new hires, contributing to improved employee engagement and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Trident Holdings
Murfreesboro, Tennessee
08.2021 - 05.2025
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Reviewed completed work to verify consistency, quality, and conformance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Evaluated individual and team business performance and identified opportunities for improvement.
Assistant Manager
Family Dollar
Shelbyville, Tennessee
08.2019 - 11.2021
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Captain D's
Smyrna, Tennessee
04.2020 - 05.2021
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Analyzed business performance data and forecasted business results for upper management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Recruited and trained new employees to meet job requirements.
Education
8th Grade - General Studies
Wright Jr. High
Nashville, TN12-1985
Skills
- Customer service
- Conflict resolution
- Employee training
- Operational management
- Team leadership
- Shift scheduling
- Communication skills
- Orientation and training
- Orientating and training
- Employee performance evaluations
- Reporting and documenting
- Team motivation
- Staff management
- Sales growth
- Rewards program oversight
- Strategic thinking
- Staff supervision
- Employee engagement
- Money handling
- Verbal and written communication
- Coaching and mentoring
- Sales strategies
- Employee supervision
- Customer relationship management (CRM)
- Team motivation techniques
- Adaptability and flexibility
- Negotiation
- Staff training and development
- Product and service sales
- Decision-making
- Staff development
- Workload management
- Customer relations
- Team collaboration
- Product branding
- Multitasking and organization
Accomplishments
Pinned for Outstanding Performance
Certification
Safe Surf Certificate- Certified In Food Safety And Restaurant Business
Timeline
Assistant Manager
Trident Holdings
08.2021 - 05.2025
Assistant Manager
Captain D's
04.2020 - 05.2021
Assistant Manager
Family Dollar
08.2019 - 11.2021
8th Grade - General Studies
Wright Jr. High