Holly O'Brian
BIRMINGHAM,AL
Summary
Detail-oriented Assistant Manager offers more than an extensive, progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Americas Best Eyeglasses And Contacts
Alabaster, Alabama
05.2026 - Current
- Supported America’s Best Eyeglasses and Contacts store operations and daily team coverage
- Supervised daily operations, including shift scheduling and duty assignments, to ensure efficient team coverage.
- Managed customer service inquiries and complaints in a timely manner.
- Addressed customer concerns and resolved service issues.
- Trained new associates on sales floor procedures and guest service.
- Assisted guests with frame selections, lens options, and contact lens questions.
- Managed point-of-sale transactions and payment processing.
- Reviewed orders for eyeglasses, contacts, and optical accessories.
- Communicated with optometrists and staff on the patient appointment flow.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members to maintain a collaborative work environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews to identify improvement areas and provide actionable feedback.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted recruitment process for new employees, including interviews and orientation.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Implemented quality control measures to uphold company standards.
Optican
Walmart vision Center
Glen Carbon, Illinois
11.2023 - 05.2026
- Interpreted prescriptions and verified eyewear orders for accuracy.
- Measured pupils, bridges, and temples for proper eyewear fit.
- Adjusted frames and repaired eyewear using optical hand tools.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Educated patients about proper use of corrective eyewear, lifestyle habits, diet, exercise, which can affect vision health.
- Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
- Repaired broken frames using specialty tools and equipment.
- Dispensed contact lenses upon completion of fitting process.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Provided recommendations on eye care products including cleaning solutions and lens cases.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Helped customers at Walmart Vision Center choose appropriate frames and lenses for their needs.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Processed insurance claims and explained vision benefits to customers.
- Maintained frame inventory and organized displays in Walmart Vision Center.
- Cleaned, labeled, and prepared glasses for customer pickup.
- Supported sales team with product knowledge and customer service.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Maintained accurate records of all transactions in computer system.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
- Monitored patient progress while wearing new lenses or frames.
- Participated in continuing education courses related to optometry technology advances.
- Performed basic vision screenings to determine patient's prescription needs.
- Ordered stock from suppliers based on customer orders.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Repaired and adjusted frames to meet customer needs.
- Heated, shaped, or bent metal or plastic frames to fit eyeglasses to client.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
Assistant Manager
Americas Best Eyeglasses And Contacts
Fairview Heights, Illinois
01.2022 - 11.2023
- Managed optical sales floor operations for eyeglasses and contact lenses customers.
- Supervised daily operations including scheduling shifts, assigned duties.
- Coordinated appointments, fittings, and patient service in a busy vision care store.
- Trained associates on frame selection, lens options, and contact lens sales.
- Supervised opening and closing tasks for Americas Best Eyeglasses And Contacts location.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns about orders, repairs, and product availability promptly.
- Supported cash handling, register balancing, and daily store reporting.
- Maintained up-to-date knowledge of company products and services.
- Monitored inventory levels for frames, lenses, and contact solutions.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Proposed or approved modifications to project plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Dollar General
Granite City, Illinois
08.2017 - 01.2022
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Recruited and trained new employees to meet job requirements.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Supported cash handling, register balancing, and daily store reporting.
- Implemented quality control measures to uphold company standards.
- Supported cash handling, register balancing, and daily store reporting.
Personal Assistant
Doors & Company
Wood River, Illinois
04.2010 - 07.2017
- Managed executive calendars, appointments, and travel for Doors & Company leadership.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Coordinated calendar management and scheduled appointments for executive to optimize time management.
- Arranged comprehensive travel logistics, including flights, transportation, and accommodation, ensuring seamless travel experiences.
- Arranged errands, shipping, and event logistics for Doors & Company management.
- Prepared meeting agendas, notes, and follow-up tasks for daily operations.
- Coordinated email, phone, and message communication across Doors & Company teams.
- Maintained clerical correspondence via email and phone.
- Screened telephone calls and inquiries and directed them to the relevant department.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Managed office supplies inventory and placed orders when necessary.
- Performed various clerical tasks and organized office areas to promote productivity.
- Organized confidential files, records, and documents for Doors & Company office support.
- Organized work projects around client's house.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Scanned documents into electronic format for storage in a secure database system.
- Sorted mail received daily for distribution throughout the office.
- Ran errands to help with daily tasks, enabling the employer to focus on more pressing duties.
- Monitored personal and professional activities to remind the employer of priority tasks and deadlines, enhancing focus on critical responsibilities.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Maintained confidential files related to personnel records or other sensitive information.
Education
State of Illinois High School Diploma
Edwardsville, ILSkills
- Optical dispensing
- Point of sale
- Lens verification
- Vision insurance
- Inventory tracking
- Store operations
- Team scheduling
- Employee training
- Sales reporting
- Customer service
- Conflict resolution
- Problem solving
- Attention to detail
- Clear communication
- Decision making
- Financial reporting
- Performance evaluation
- Employee supervision
- Staff development
- Marketing tactics
- Sales monitoring
- Employee engagement
- Time management
- Product and service sales
- Corporate social responsibility
- Marketing
- Orienting and training
- Customer relationship management (CRM)
- Orientation and training
- Policy administration
- Adaptability and flexibility
- Retail operations management
- Workplace safety compliance
- Recruiting and interviewing
- Employee performance evaluation
- Promotional planning
- Product branding
- Google drive
- Negotiation
- Goal setting
- Sales forecasting
- Business administration
- Staff management
- Schedule oversight
- Staff training and development
- Customer relations
- Verbal and written communication
- Scheduling and planning
- Closing oversight
- Employee scheduling
- Employee performance evaluations
- Team motivation techniques
- Business development
- Budget assistance
- Project management
- Vendor relationship management
- Consulting
- Team building
- Reporting and documenting
- Decision-making
- Strategic planning
- Team leadership
- Team motivation
- Process improvement strategies
- Inventory management
- Workload management
- Strategic thinking
- Multitasking and organization
- Money handling
- Project management abilities
- Policy enforcement
- Task delegation
- Business development understanding
- Retail operations
- Sales growth
Timeline
Assistant Manager
Americas Best Eyeglasses And Contacts
05.2026 - Current
Optican
Walmart vision Center
11.2023 - 05.2026
Assistant Manager
Americas Best Eyeglasses And Contacts
01.2022 - 11.2023
Assistant Manager
Dollar General
08.2017 - 01.2022
Personal Assistant
Doors & Company
04.2010 - 07.2017
State of Illinois High School Diploma