ALAINA RECKER
Roscoe,IL
Summary
Professional with solid background in healthcare management, ready to drive operational excellence in clinical setting. Adept at optimizing workflows, ensuring regulatory compliance, and enhancing patient experience. Strong ability to lead and collaborate with teams, adaptable to changing environments, and focused on achieving measurable outcomes. Skilled in staff management, financial oversight, and strategic planning.
Overview
11
11
years of professional experience
Work History
Assistant Practice Manager
Eyecare Dimensions
Byron, Illinois
01.2023 - Current
- Attract, select, and develop the best talent to meet current and future business needs
- Build strong patient relationships and deliver patient-centric solutions
- Consistently achieve results; even under tough circumstances
- Hold self and others accountable to meet commitments
- Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Build partnerships and work collaboratively with others to meet shared objectives
- Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Gain the confidence and trust of others through honesty, integrity, and authenticity; follow through on commitments
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
- Leveraged marketing strategies to increase visibility within the local community, attracting new patients while retaining existing ones.
Assistant Practice Manager
Primary Eye Care Center
Rockford, Illinois
07.2022 - 01.2023
- Attract, select, and develop the best talent to meet current and future business needs
- Build strong patient relationships and deliver patient-centric solutions
- Consistently achieve results; even under tough circumstances
- Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals
- Build partnerships and work collaboratively with others to meet shared objectives
- Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
Optical Manager
Primary Eye Care Center
Rockford, Illinois
11.2019 - 07.2022
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
Receptionist
Primary Eye Care Center
Rockford, Illinois
07.2018 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Paraprofessional
Harlem Middle School
Loves Park, Illinois
07.2017 - 06.2018
- Worked one on one with middle school students with emotional/behavioral disabilities
- Perform clerical, classroom maintenance, and instructional duties
- Responsible for daily tracking of students' behaviors and filing the necessary paperwork
- Responsible for keeping students focused on their specified curriculum
- Weekly round table meetings with fellow department employees on student's curriculum
Paraprofessional
Special Education Learning Facility
Valparaiso, Indiana
03.2014 - 06.2017
- Worked with middle school students who have emotional/behavioral disabilities
- Performed clerical, classroom maintenance, and instructional duties
- Responsible for daily tracking of students' behaviors and filing the necessary paperwork
- Helped children complete required daily activities and pushed for improvement
- Oversaw students in various aspects of their day while keeping them focused
- Adjusting and modifying classroom work as needed, with no prior prep time
- Daily round table meetings with fellow department employees on student's curriculum
Skills
- Problem-solving
- Optical sales
- Organization skills
- Customer service
- Optical dispensing
- Frame adjustments
- Data entry
- Appointment scheduling
- Optical equipment operation
- Inventory control
- Quality inspections
- Time management
- Team building and leadership
- Insurance processing
- Store opening and closing
- Hiring and training
- Reliability
- Excellent communication
- Verifying prescriptions
- Employee coaching
- Telephone skills
- Workflow coordination
Timeline
Assistant Practice Manager
Eyecare Dimensions
01.2023 - Current
Assistant Practice Manager
Primary Eye Care Center
07.2022 - 01.2023
Optical Manager
Primary Eye Care Center
11.2019 - 07.2022
Receptionist
Primary Eye Care Center
07.2018 - 11.2019
Paraprofessional
Harlem Middle School
07.2017 - 06.2018
Paraprofessional
Special Education Learning Facility
03.2014 - 06.2017