Dimkpa Alaribe
Goodtime Family Care
Ellicott City,MD
21
years of professional experience
1
Certification
Results-driven administrative leader with expertise in office operations, procurement, and team coordination. Delivers effective communication, strong attention to detail, and reliable support for complex workflows. Committed to problem-solving and advancing organizational objectives with enthusiasm.
Work History
Assistant Practice Manager
2 Years 11 Months- Coordinated daily front office operations, managing patient scheduling, intake, and appointment confirmations.
- Reviewed insurance eligibility details, confirmed coverage status, and resolved coverage issues to ensure billing workflow accuracy.
- Assisted Practice Manager with staff scheduling workflow coordination and office coverage needs.
- Managed electronic patient record updates, ensuring precise documentation and confidentiality protection in electronic health systems.
- Monitored office supply inventory and coordinated reordering to prevent operational interruptions.
- Leveraged marketing strategies to increase visibility within the local community, attracting new patients while retaining existing ones.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all office supplies and kept track on inventory levels.
- Established a welcoming atmosphere for patients through exceptional customer service at every touchpoint within the practice environment.
Coordinator, Fleet Operations
8 Months- Managed shipment scheduling, dispatch planning, and daily delivery prioritization to support efficient logistics operations.
- Monitored order status, transit updates, and delivery exceptions to maintain accurate client communication.
- Prepared shipping documents, manifests, and service records to maintain freight compliance during processing.
- Facilitated cross-team updates with carriers, vendors, and warehouse staff to address delays and confirm revised routing.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Head, Administration and Procurement Department
4 Years 8 Months- Applied organized, detail-oriented work practices with strong personal responsibility and work ethic to ensure reliable task execution.
- Coordinated administrative support and logistics activities at bank to maintain operational efficiency in fast-paced environments.
- Executed independent and team-based work while maintaining full compliance with established policies, processes, and procedures.
- Rapidly mastered new processes and tools to support changing work environments.
- Developed and maintained courteous, effective working relationships through proactive collaboration and clear communication.
- Prepared and managed year budget implementation, including capital and operational expense (capex/opex) planning and execution.
- Supported operational readiness for bank aircraft missions by coordinating day-to-day airport logistics across pilots, cabin crew, and airport terminal staff in partnership with airport authorities to enable timely flight plan filing, scheduling approvals, and required clearance.
- Managed vendor contract negotiation and coordinated stakeholder collaboration to ensure uninterrupted aviation fuel supply for bank aircraft, diesel for power generators, and PMS fuel for vehicles.
- Supervised mail room administration workflow to coordinate courier pickup and delivery for sensitive and non-sensitive documents and items.
- Directed central and zonal stores administration by coordinating purchasing and distribution workflows, tracking fixed assets, and monitoring operational-material inventories for branches and international offices.
- Prioritized and managed concurrent bank responsibilities while applying strong organizational and time management capabilities.
Administration Officer
12 Years 8 Months- Coordinated administrative operations across Head Office departments to ensure smooth workflow and timely support.
- Managed executive correspondence records and confidential documentation with strict accuracy and discretion.
- Managed office supplies vendor coordination and facility requests to ensure efficient service delivery.
- Standardized administrative workflow processes to enhance consistency control and shorten turnaround time for routine tasks.
- Authored reports, memos, and internal documentation for management review, ensuring accuracy and readiness for decision-making.
- Verified alignment with internal policy requirements through organized file management and audit-ready documentation.
- Managed sensitive information discreetly while ensuring strict adherence to company confidentiality and legal compliance policies.
- Compiled and developed department performance metrics reports for senior leadership team evaluation.
- Owned vendor relationship management for contract negotiations, competitive pricing option alignment, and consistent, reliable service delivery.
- Coordinated facility repairs and upgrades, overseeing maintenance activities to support safe and comfortable workspace operations.
- Executed broad administrative, financial, and service-related tasks to support daily operations.
- Streamlined office operations through proactive monitoring and timely resolution of client correspondence and data communications.
Education
MBA - Global Business
Post Graduate Diploma (PGD) - Marketing Management
Bachelor of Arts - Linguistics
Skills
Electronic health records
Multitasking
Problem-solving
Marketing
Operational planning
Interdisciplinary teamwork
Problem-solving abilities
Patient outreach
Healthcare team coordination
Effective communication
Conflict resolution
Adaptability and flexibility
Accomplishments
- Achieved 25% drop in patient wait time by completing upgrade of the Electronic Monitoring Record EMR system w which streamlined patient scheduling, check-in, and workflow bottlenecks.
Certification
- Scrum Master Certified (SMC)
- Scrum Product Owner (SPOC)
- Certified International Trade Logistics (CITLS)
Timeline
Assistant Practice Manager
Goodtime Family Care
11.2023 - CurrentRead More
Coordinator, Fleet Operations
Shekina Partners Logistics
03.2023 - 11.2023Read More
Head, Administration and Procurement Department
Zenith Bank - Head Office
07.2018 - 03.2023Read More
Administration Officer
Zenith Bank - Head Office
11.2005 - 07.2018Read More
University of Maryland Global Campus
MBA from Global Business
Read More
Federal University Of Technology Owerri Nigeria
Post Graduate Diploma (PGD) from Marketing Management
Read More
Imo State University Owerri, Nigeria
Bachelor of Arts from Linguistics
Read More