Denaasia Bell
Summary
Detail-oriented professional with 9 years of administrative experience. Expertise in managing meeting materials, coordinating physician schedules, and leading clinical initiatives. Strong skills in Chronic Care Management, Advance Care Planning, and Transitional Care Management enhance care coordination. Proficient in EHR functions, medical records management, and credentialing processes to drive operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Practice Manager
LTHC Solutions
03.2023 - Current
- Led quarterly initiatives targeting clinical areas including malnutrition, cardiovascular health, polypharmacy, BIMS & PHQ-9 assessments, and diabetes management to improve patient care outcomes.
- Coordinated physician round schedules and organized monthly company meetings to enhance communication and operational efficiency.
- Coordinate administrative processes including vacation requests, payroll management via Efficenter, and Baylor Scott & White contractual operations.
- Execute EHR functions in Gehrimed and PointClickCare systems, including patient admissions, discharges, and order management.
- Maintain and manage medical records, complete face sheet research and submissions, and prepare telehealth visits for physician review.
- Supported credentialing processes for physicians and streamlined onboarding procedures for new clinicians to facilitate efficient integration into the practice.
- Input, verify, and update essential data into corporate systems, maintaining consistency and confidentiality to facilitate information accessibility for billing processes.
TSR 1
Dysis
08.2021 - 01.2022
- Processed and organized 250+ incoming documents for accurate assembly and preparation for data entry, supporting efficient data management.
- Proofread keyed data to identify and rectify errors, ensuring high accuracy and reliability of information.
- Managed 100+ document imaging, modified scan settings, and updated file tracking information using barcode scanning.
Patient Services Representative
Aetna Medicare
11.2020 - 03.2021
- Addressed member inquiries on health plan benefits and claim statuses, ensuring accurate information and enhancing member understanding.
- Provided customer support by resolving issues and guiding benefit utilization and claims processes, improving overall member satisfaction.
- Assisted patients with check-in and payment paperwork, facilitating a smoother patient experience.
Remittance Processor
JPMorgan Chase
09.2019 - 02.2020
- Processed client information and payments, ensuring compliance with financial procedures.
- Facilitated remittance transactions in public funds sector, focusing on data integrity and security.
- Contributed to team success by actively participating in meetings and sharing knowledge and expertise.
1st Party Collector
SWC Group
06.2019 - 09.2019
- Managed inbound and outbound collection calls, ensuring timely payments and keeping account delinquency under 30 days.
- Processed payments while delivering high-quality client service, fostering positive customer relationships.
- Managed account collections for diverse client portfolios at SWC Group.
- Communicated with clients to resolve outstanding payment issues effectively.
- Utilized collection software to track and manage overdue accounts efficiently.
Legal/Negotiations Representative
Servicing Solutions
06.2018 - 01.2019
- Managed the filing of legal charges on delinquent accounts, ensuring compliance with applicable laws and regulations.
- Negotiated with opposing counsel to achieve settlement agreements that benefited mutual clients.
- Managed client inquiries and resolved issues efficiently.
- Provided product knowledge and support to enhance customer satisfaction.
- Collaborated with team members to streamline service processes.
Advisor
Veteran Affairs, San Antonio College
12.2016 - 05.2018
- Oversaw office supplies inventory and ordered items.
- Coordinate and schedule appointments, meetings, and events
- Handled incoming and outgoing communication, including emails and phone calls, to facilitate timely responses and maintain effective interactions
- Maintained efficient filing systems to ensure easy access to important documents
- Liaised effectively between students and various college departments, advocating for veteran benefits and services while fostering a supportive community.
- Developed and implemented outreach strategies to increase veteran enrollment and retention, collaborating with external organizations to enhance resources and support networks for students
Retired
Military
06.2015 - 04.2017
- Maintained accurate records to support compliance and timely completion of essential paperwork.
- Facilitated rapid recovery of injured personnel with proficient execution of evacuation procedures to medical facilities.
- Resolved complex patient concerns and navigated unexpected challenges during shifts through effective problem-solving.
Education
High School Diploma -
Sam Houston High School
Arlington, TXAssociate of Arts - Kinesiology
San Antonio College
San Antonio, TXSkills
- EHR, EMR & ICD-10 Codes
- Electronic health records
- Medical Billing Support
- Invoice processing
- Data accuracy
- Records management
- Supply Inventory Management
- Microsoft Office Suite
- Meeting coordination
- Office Administration
- Team Coordination
- Conflict Resolution
Personal Information
Title: Medical Office Assistant
Timeline
Assistant Practice Manager
LTHC Solutions
03.2023 - Current
TSR 1
Dysis
08.2021 - 01.2022
Patient Services Representative
Aetna Medicare
11.2020 - 03.2021
Remittance Processor
JPMorgan Chase
09.2019 - 02.2020
1st Party Collector
SWC Group
06.2019 - 09.2019
Legal/Negotiations Representative
Servicing Solutions
06.2018 - 01.2019
Advisor
Veteran Affairs, San Antonio College
12.2016 - 05.2018
Retired
Military
06.2015 - 04.2017
High School Diploma -
Sam Houston High School
Associate of Arts - Kinesiology
San Antonio College