ANGELIQUE BLYDEN
Brooklyn,NY
Summary
Multiple years of exemplary customer service experience with large and expanding companies. Analytical decision maker with excellent problem-solving skills. Recognized for punctuality, rapid learning techniques, most helpful associate and the ability to increase productivity and sales within any company.
Overview
5
5
years of professional experience
Work History
Curator
The Bernic
04.2025 - Current
- Greet all guests and assist them with late check-ins and early checkouts.
- Answer phone calls and answer guest questions and concerns.
- Manage guest bookings and reservations.
- Balance the cash and credit transactions and log receipts.
- Investigate and resolve any out of balance accounts.
- Run end of day financial report, send all necessary emails, and provide next day reports for hotel.
Night Auditor
Aloft | Manhattan Downtown-Financial District
10.2023 - 04.2025
- Greet all guests and assists with guests needs.
- Implemented cost-saving measures that enhanced overall departmental performance and guest satisfaction.
- Answer phone calls and answer guest questions and concerns.
- Manage guest bookings and reservations.
- Balance the cash and credit transactions and log receipts.
- Conducted nightly audits of financial transactions for accuracy and compliance.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Collaborated with management to resolve discrepancies and improve operational efficiency.
- Prepared detailed reports on daily revenue, occupancy rates, and cash flow for management review.
- Trained new staff on audit procedures and hotel policies to maintain high standards of service.
Front Desk/Night Auditor
Doubletree by Hilton Hotel
04.2021 - 10.2023
- Managed night audit processes, ensuring accurate financial reporting and balancing of daily transactions.
- Assisted guests with check-in/check-out procedures, enhancing customer satisfaction through exceptional service.
- Processed reservations and cancellations using property management software to maintain up-to-date occupancy records.
- Collaborated with housekeeping and maintenance teams to address guest concerns efficiently, improving operational flow.
Education
Associate of Science - Paralegal Studies
New York City College of Technology
Brooklyn, NY05.2028
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Listening skills
- Teamwork and collaboration
Timeline
Curator
The Bernic
04.2025 - Current
Night Auditor
Aloft | Manhattan Downtown-Financial District
10.2023 - 04.2025
Front Desk/Night Auditor
Doubletree by Hilton Hotel
04.2021 - 10.2023
Associate of Science - Paralegal Studies
New York City College of Technology