Angelique Boyd
Auburndale,US
Summary
Customer Service and Technical Support Specialist with 6 years of experience excelling in remote environments. Skilled in technical troubleshooting, multi-platform support, and customer advocacy. Proficient in Microsoft Software, Wi-Fi/Mesh networking, and mobile device support, consistently enhancing customer satisfaction through detailed problem-solving and effective communication.
Overview
6
6
years of professional experience
Work History
Retention Specialist
AT&T
09.2021 - Current
- Enhanced customer loyalty by attentively addressing complaints, identifying underlying needs, and swiftly resolving concerns
- Assisted in running tests, troubleshooting equipment, and managing tech appointments.
- Demonstrated exceptional multitasking skills by effectively managing multiple screens, resulting in improved efficiency and response time.
Store Consultant
FEDEX OFFICE
Chicago, IL
01.2020 - 09.2021
- Delivered exceptional customer service through in-person and email interactions, ensuring a friendly and professional experience.
- Managed payment transactions and maintained financial accuracy, including cash, check, and card handling.
- Coordinated print orders, maintained inventory, and fulfilled various document services.
Customer Service Representative
Results Companies
Winter Haven, FL
09.2018 - 01.2020
- Ensured customer data security remotely by adhering to security policies and maintaining confidentiality across digital communications.
- Resolved product and billing issues via calls, chats, and emails, leveraging remote tools to achieve high customer satisfaction.
- Addressed customer issues using internal databases and remote resources, processing refunds and adjustments to improve billing accuracy.
Education
HS Diploma -
Auburndale Sr High School
Auburndale, FL05.2018
Skills
- Technical Support
- Customer Service
- Software: MIcrosoft Office, CRM, Zendesk
- Remote Work
Timeline
Retention Specialist
AT&T
09.2021 - Current
Store Consultant
FEDEX OFFICE
01.2020 - 09.2021
Customer Service Representative
Results Companies
09.2018 - 01.2020
HS Diploma -
Auburndale Sr High School
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