Summary
Overview
Work History
Skills
Certification
References
Timeline
Generic

NICOLE BOLLINGER

Auburndale

Summary

Seasoned Account Specialist with background in enhancing customer satisfaction and loyalty. Possess strong knowledge of customer relationship management, proven ability to build rapport and resolve complex issues effectively. Skilled at developing strategies for customer retention, contributing to team success, and consistently surpassing performance goals. Significant impact observed in previous roles through increased client retention rates and improved customer experience standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retention Specialist

Spectrum
Overland Park
09.2024 - 06.2025
  • Assisted customers with account inquiries and service issues.
  • Educated customers on product features and benefits for better engagement.
  • Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Performed regular follow-up calls with customers to ensure their satisfaction with products and services.

EXPATRIOT

LIVING ABROAD
Edinburgh
01.2022 - 07.2023
  • I lived overseas during this time.

CUSTOMER SERVICE REPRESENTATIVE

FULL POTENTIAL SOLUTIONS
KCMO
02.2018 - 12.2021
  • Handled customer complaints and inquiries in a courteous and efficient manner.
  • Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
  • Developed strong customer relationships and loyalty through effective communication.
  • This was for Sprint/ T-Mobile customer retention. I had to "save" a high percentage of the accounts or I would be fired for not meeting metrics.

EXPATRIOT

LIVING ABROAD
Edinburgh
07.2016 - 12.2017
  • I lived overseas for this period of time.

ACCT MANAGER

SAFE HAVEN
Kansas City
08.2015 - 05.2016
  • Cold Call realtors all day on behalf of the largest ADT dealer in the USA. Talk about the benefits of partnering to provide their new home buyers with home security. Obtain the lead.
  • Call new home owner and get them set up with ADT home security.

ASSISTANT PROPERTY MANAGER & LEASING MANAGER

NORI APARTMENTS, KING'S QUARTERS APARTMENTS, KING'S MANOR APARTMENTS
04.2013 - 08.2015
  • I left as #1 nationwide in numbers of apartments leased with Sundance Bay
  • Showing and leasing apartments
  • At the end of the year, having left in August, I was still #1
  • NoRi Apartments is now 100% preleased and 91% occupied
  • Up from 47% occupied when I transferred there in February
  • I prioritize and provide solutions as issues arise while maintaining harmony and humor
  • All marketing was my responsibility: outreach, B2B, digital marketing, and arranging community events
  • YARDI proficient with some DIY, Onesite & Rent Manager experience
  • Microsoft Suite Proficient

LEASING MANAGER, ASSISTANT MANAGER, & ACTING COMMUNITY MANAGER

PRAIRIE WALK APARTMENTS
02.2011 - 04.2012
  • In charge of all leasing duties such as marketing, showing, and closing
  • Collect and post deposits, as well as taking care of collections, evictions, and dispositions
  • Walk apartments before move in, and after move out
  • Some oversight of make ready staff, maintenance, and vendors
  • During the sale of the property, the community manager decided not to stay
  • For over five months I ran the community office by myself, successfully, during the “worst takeover Steadfast Companies had ever encountered” until they found a permanent replacement.

Skills

  • Customer retention
  • Conflict resolution
  • Account management
  • Billing inquiries
  • Customer relationship management
  • Marketing strategies
  • Negotiation techniques
  • Effective communication
  • Upselling and cross selling
  • CRM software proficiency

Certification

  • ELLIS CERTIFIED IN LEASING MANAGEMENT 2014
  • YARDI
  • ONESITE
  • RENT MANAGER
  • MICROSOFT SUITE

References

References available upon request

Timeline

Retention Specialist

Spectrum
09.2024 - 06.2025

EXPATRIOT

LIVING ABROAD
01.2022 - 07.2023

CUSTOMER SERVICE REPRESENTATIVE

FULL POTENTIAL SOLUTIONS
02.2018 - 12.2021

EXPATRIOT

LIVING ABROAD
07.2016 - 12.2017

ACCT MANAGER

SAFE HAVEN
08.2015 - 05.2016

ASSISTANT PROPERTY MANAGER & LEASING MANAGER

NORI APARTMENTS, KING'S QUARTERS APARTMENTS, KING'S MANOR APARTMENTS
04.2013 - 08.2015

LEASING MANAGER, ASSISTANT MANAGER, & ACTING COMMUNITY MANAGER

PRAIRIE WALK APARTMENTS
02.2011 - 04.2012

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