John Roman
Summary
Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.
Overview
10
10
years of professional experience
Work History
Retention Specialist
City National Bank
Jacksonville, Florida
06.2006 - 11.2009
- Credit cards offering
- Provided customer service to enhance client satisfaction
- Managed credit card services for clients, ensuring seamless access and support
Mortgage Specialist
Associates division of city bank
Jacksonville, Florida
02.2000 - 11.2006
- Underwriting personal and car loans
- Work with type of loans
- Collections efforts and processing the payments
- Opening and closing the branch as an assistant manager
Education
Orange Park High School
Orange Park, FLSkills
- Retention strategies
- Customer retention
- CRM software
- Data analysis
- Sales forecasting
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Sales rank second in the states and 6 in the nation
Timeline
Retention Specialist
City National Bank
06.2006 - 11.2009
Mortgage Specialist
Associates division of city bank
02.2000 - 11.2006
Orange Park High School