Angelique Bradley
Mulberry,FL
Summary
Love what you do and it will shine through. Highly skilled in both small business and corporate business operations within commercial and private facets. Excellent written and verbal communication skills. Proven adaptability and passion for exceeding customer expectation and satisfaction. Work history includes time raising children and caring for elderly family as well as currently pursuing an associates degree in Business Administration.
Overview
2025
2025
years of professional experience
Work History
Customer Care Agent
Primo Water
Lakeland , FL
01.2024 - 12.2024
- Documented all customer interactions accurately in CRM system.
- Processed orders, returns, exchanges, and refunds efficiently, suggesting additional products when beneficial
- Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
- Processed customer account changes.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making and product selection.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of products and solutions according to client needs.
Personal Assistant/Patient Care Taker
Claude Mosley
Mulberry, FL
06.2020 - 02.2022
- Assisted with special projects as needed
- Identified health scenarios that required more skilled care or knowledge.
- Provided assistance communicating, or obtaining information.
- Transported clients to physician offices or on outings.
- Provided companionship by engaging in conversation or playing games with the client.
- Identified potential safety risks within the home and on ranch enabling retired special forces client who was legally blind and deaf to independently oversee the operations
- Changed wound dressings as directed by doctors.
- Purchased and managed inventory of office, private ranch and personal supplies.
- Developed processes for efficient workflow.
- Conducted research on various topics.
Receptionist / Sr. Case Control Tech.
AIG Claim Services
Portland , Oregon
- Answered, screened, and forwarded incoming phone calls while managing innumerable incoming line Simon's Rolm switchboard
- Managed inventory of office supplies and placed orders to ensure adequate stock
- Created daily Excell spreadsheets to balance incoming commercial and complex claims with existing caseloads
- Logged all incoming claims, date and time stamped and assigned tech for claim entry and claim coding as well as assigning handling adjusters for designated accounts
- Entered and coded claims generating claim numbers
- Verified coverage for all incoming claims and redirected losses as appropriate
- Handled all high-profile and urgent initial contact swiftly
- Performed quarterly performance evaluations for a unit staff of eight, assisting management in determining yearly salary increases
Dispatcher / Assist. Office Admin
Green Transportation Service
Portland, Oregon
- Updated records of driver locations, delays, and cancellations.
- Received and dispatched calls for emergency services.
- Maintained logs of all incoming calls and assigned tasks.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Education
BBA -
Western Governors University
Salt Lake City, UT01-2026
Some College (No Degree) - Business Administration
San Bernardino Valley College
Skills
- Call center experience
- Language proficiency
- Warranty claims
- Virtual assistance
- Problem resolution
- Phone etiquette
- Quality assurance
- Verbal and written communication
Certifications issued from AIG Claim Services and issued from VITTA
- Commercial Property and Casualty Claim Basics
- Commercial Auto claims
Timeline
Customer Care Agent
Primo Water
01.2024 - 12.2024
Personal Assistant/Patient Care Taker
Claude Mosley
06.2020 - 02.2022
Receptionist / Sr. Case Control Tech.
AIG Claim Services
Dispatcher / Assist. Office Admin
Green Transportation Service
BBA -
Western Governors University
Some College (No Degree) - Business Administration
San Bernardino Valley College