RINDEE J. SANCHEZ
Elk Grove,CA
Summary
Vigilant Accounts Payable Clerk with 10 plus years of experience working with broad array of accounts. Committed to on-time payments, maintaining detailed records and vendor management. Detail-oriented worker with proven resourcefulness and reliability.
Overview
16
16
years of professional experience
Work History
Customer Care Agent
Anthem Blue Cross
01.1999 - 06.2012
- Placed outbound and received inbound calls and web inquiries from customers
- Composed business correspondence for supervisors, managers, affiliates and professionals
- Contacted customers to obtain or relay account information and specific details of accounts
- Respond to customer inquiries or to notify them of claim investigation results or any planned adjustments
- Communicated with colleagues and personnel to streamline processes and improve customer experiences.
Assistant Manager
AM/PM Stewart Enterprise
06.1996 - 01.1999
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Reviewed sales and gross profit report to assess company efficiency.
Education
High School Diploma -
Foothill High School
Sacramento, CANo Degree - Cosmetology
Paul Mitchell The School Sacramento
Sacramento, CA10.2022
Skills
- Call Center Service
- Customer Care
- Records Management
- Database Maintenance
- Inbound/Outbound Calls
- Rapport Building
- Insurance Claims
- Typing Skills
- Calls-In-Queue
- Resolving Complaints
- Billing
- Computer Literacy
- Payment Processing
- Complaint Handling
- Call Center Experience
- Expense Reporting
- Payment Verification
Professional Highlights
- Awarded for excellent customer service skills.
- Complemented for always maintaining a positive attitude and welcoming smile.
- Due to providing excellent service, frequently requested by customers.
- Recognized for going above and beyond for customers and co-workers.
Personal Information
Title: CUSTOMER SERVICE AGENT
Timeline
Customer Care Agent
Anthem Blue Cross
01.1999 - 06.2012
Assistant Manager
AM/PM Stewart Enterprise
06.1996 - 01.1999
High School Diploma -
Foothill High School
No Degree - Cosmetology
Paul Mitchell The School Sacramento
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