Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiquita Jones

Richmond,VA

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers. Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.

Driven professional with many years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

3
3
years of professional experience

Work History

Customer Care Agent

Hospital At Home
Hockley, TX
03.2024 - Current
  • Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
  • Streamlined communication channels for improved efficiency within the customer care team.
  • Reduced response times by implementing effective organizational strategies in managing inquiries.
  • Built rapport with clients, resulting in increased customer loyalty and positive feedback.
  • Collaborated with cross-functional teams to identify and address recurring customer concerns.
  • Increased issue resolution rate through continuous training and performance evaluation.
  • Managed high call volume while maintaining exceptional service quality for all customers.
  • Developed strong relationships with key accounts, leading to increased client retention rates.
  • Maintained up-to-date knowledge of products and services to effectively assist customers with their needs.
  • Implemented proactive outreach efforts for at-risk customers, resulting in decreased account cancellations.

Customer Service Representative

Accordant Health Services
Houck, AZ
02.2022 - 12.2023
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative

Academy Sports Outdoors
01.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Associate Of General Studies - Science Education

Armstrong High School
Richmond, VA
06.2000

Skills

  • Payment Processing
  • Live chat support
  • Appointment Scheduling
  • Complaint Handling
  • CRM Software
  • Escalation management
  • Call center experience
  • Shipping and Logistics
  • Virtual Assistance
  • Custom order management
  • Typing Speed
  • First Call resolution
  • Data Entry
  • Database Research
  • Customer Service
  • Billing coordination
  • Problem Resolution
  • Inbound Customer Service
  • Conflict Mediation
  • Product Education
  • Warranty claims

Timeline

Customer Care Agent

Hospital At Home
03.2024 - Current

Customer Service Representative

Academy Sports Outdoors
01.2023 - 10.2023

Customer Service Representative

Accordant Health Services
02.2022 - 12.2023

Associate Of General Studies - Science Education

Armstrong High School
Chiquita Jones