Summary
Overview
Work History
Education
Skills
Certifications through: AIG Claim Services/ VITTA
Timeline
Generic

Angelique Bradley

Mulberry,FL

Summary

Successful team leader with 10 + years experience amid diverse settings. Boosted morale on BPI teams with leading ideas for Large scale commercial claims office while overseeing reception and new loss technician divisions. Improved customer service relations in delivery and transportation services. Proven talents as multitasker within fast paced, deadline driven environment.

My work history includes experience as a caretaker for both young and old while educating home-schooling, and raising children.

Overview

30
30
years of professional experience

Work History

Customer Care Agent

Primo Water
Lakeland , FL
01.2024 - 01.2025
  • Delivered customer support to high call load each shift.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data and all customer interactions.

Firewatch Officer

Signal 88 security of Lakeland
Lakeland, Florida
06.2022 - 01.2023
  • Coordinated with local law enforcement agencies when necessary during emergency situations.
  • Performed regular patrols on the site to check for potential hazards or suspicious activities.
  • Inspected buildings regularly for compliance with relevant fire codes and standards.

Personal Assistant/Patient Care Taker

Claude Mosley
Mulberry, FL
06.2020 - 02.2022
  • Assisted with special projects as needed.
  • Provided assistance communicating and obtaining information.
  • Transported client to physician appointments and on outings.
  • Provided companionship
  • Identified potential safety risks within home and on ranch, enabling legally blind and deaf client to independently oversee operations
  • Changed wound dressings as directed by doctors.
  • Purchased and managed inventory of office, and ranch and personal supplies.
  • Developed processes for efficient workflow.
  • Conducted research on various topics.
  • Cared for livestock and their quarters

Server

Jan King
Mulberry, Florida
07.2018 - 06.2019
  • Greeted guests and ensured that each guest was served courteously, quickly, and efficiently.
  • Followed health safety guidelines when preparing and serving food products.
  • Assisted in training new servers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Delivered food orders promptly and courteously.

Dispatcher / Assist. Office Admin

Green Transportation Service
Portland, Oregon
01.2007 - 01.2008
  • Updated records of driver locations, delays, and cancellations.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Assigned shuttle pickups and dispatched transportation as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Supervised driver dispatching, route planning, and vehicle tracking for driving team.
  • Prepared daily work and run schedules.
  • Open and closed office.
  • Run weekly Kitty for drivers.
  • Prepared and deposited weekly bank deposits.

Receptionist / Sr. Case Control Tech.

AIG Claim Services
Portland , Oregon
09.1994 - 01.2000
  • Answered, screened, connected and took messages for all incoming switchboard lines
  • Managed supply inventory and placed orders to ensure adequate stock
  • Created daily Excell spreadsheets to balance incoming commercial and complex claims with existing caseloads
  • First contact on all high-profile, complex and urgent notices, creating solid business relations
  • Logged all incoming losses, redirected as needed, assigned tech for data entry and coding, assigned handling adjusters
  • Entered and coded claims generating claim numbers
  • Verified coverage for all incoming claims
  • Performed quarterly performance evaluations for a unit staff of eight, assisting management in determining yearly salary increases

Education

Life And Health Insurance

ExamFX
Virtual
03-2025

Some College (No Degree) - Business Administration

San Bernardino Valley College
San Bernardino, CA
06-1994

Skills

  • Support Staff Team Leadership
  • Performance evaluations
  • Client/Vendor relations
  • Switchboard/Dispatch operation
  • Project management
  • Strong verbal communications
  • Data entry/Transcription
  • Quality assurance
  • Verbal and written communication

Certifications through: AIG Claim Services/ VITTA

  • Commercial Property and Casualty Claim Basics
  • Commercial Auto claims
  • Property Inspection Loss Control

Timeline

Customer Care Agent

Primo Water
01.2024 - 01.2025

Firewatch Officer

Signal 88 security of Lakeland
06.2022 - 01.2023

Personal Assistant/Patient Care Taker

Claude Mosley
06.2020 - 02.2022

Server

Jan King
07.2018 - 06.2019

Dispatcher / Assist. Office Admin

Green Transportation Service
01.2007 - 01.2008

Receptionist / Sr. Case Control Tech.

AIG Claim Services
09.1994 - 01.2000

Life And Health Insurance

ExamFX

Some College (No Degree) - Business Administration

San Bernardino Valley College
Angelique Bradley