Summary
Overview
Work History
Education
Skills
Certification
Skills
Timeline
Generic

Angelique Burke

Spanaway,WA

Summary

Experienced coach and group facilitator supporting individuals in crisis, recovery, and homelessness through a strengths-based, client-led approach. Adaptable and proactive in fast-paced environments. Certified peer support specialist

Overview

13
13
years of professional experience
1
1
Certification

Work History

Employment Specialist

The Tacoma Rescue Mission
08.2023 - Current
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Established strong relationships with local employers to match clients with suitable job opportunities.
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
  • Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
  • Led job readiness and career-building workshops to uplift client confidence.

Group Lead Teacher

The Tacoma Rescue Mission
11.2023 - 03.2025
  • Created a supportive environment by fostering trust, empathy, and mutual respect among participants.
  • Led life skills classes using improv to teach emotional regulation and recovery principles in a shelter-based recovery program.
  • Partnered with cross-functional teams to support safe and consistent development, facilitation, and evaluation of class content

Human Resources Coordinator

The Tacoma Rescue Mission
07.2022 - 08.2023
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

Call Center Supervisor

Americall, Inc.
08.2012 - 07.2022
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Maintained open lines of communication between management and staff, fostering a transparent workplace culture that encouraged collaboration and innovation.

Education

Bachelor of Arts - Human Services

Evergreen State College
06.2012

Certificate - Certified Peer Counselor

Health Care Authority
Tacoma, WA
02-2023

Certificate - Peer Recovery Coach

Peer Kent
Kent, WA
02-2024

Bachelor of Arts -

Skills

  • Community Collaboration
  • Training Coordination
  • Vocational Rehabilitation
  • Individualized Service Planning
  • Program Goals
  • Recruiting

Certification

Inclusive and Ethical Leadership Certificate, [University of South Florida] - June 2022

Skills

  • Client Advocacy
  • Resource development

Timeline

Group Lead Teacher

The Tacoma Rescue Mission
11.2023 - 03.2025

Employment Specialist

The Tacoma Rescue Mission
08.2023 - Current

Human Resources Coordinator

The Tacoma Rescue Mission
07.2022 - 08.2023

Call Center Supervisor

Americall, Inc.
08.2012 - 07.2022

Bachelor of Arts - Human Services

Evergreen State College

Certificate - Certified Peer Counselor

Health Care Authority

Certificate - Peer Recovery Coach

Peer Kent

Bachelor of Arts -

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