Siraaj Abdussalaam

• Dedicated Casework Manager with 1 year of experience empowering individuals facing homelessness.
• Notable skills include client assessment, resource coordination, crisis intervention, and advocating for vulnerable populations.
• Proven track record of improving client outcomes and facilitating transitions to stable housing.
• Improved client outcomes by implementing efficient case management strategies and individualized service plans.
• Explored funding opportunities for hundreds of clients through grants, and state funding. Successfully secured additional resources for program expansion, resulting in an increased.
• Coordinated services with mental health providers, substance abuse programs, and employment assistance agencies to ensure comprehensive care
• Enhanced team collaboration with regular staff meetings, open communication channels, and shared resources.
• Managed high-risk cases proactively, utilizing crisis intervention techniques when necessary for client safety.
• Assessed needs of each client and recommended appropriate services and resources.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Maintained accurate and up-to-date client records in HMIS (Homeless Management Information Systems)
• Managed a caseload of 30 individuals and families experiencing homelessness daily, utilizing Coordinated Entry protocols to assess needs and prioritize housing placements.
• Participated in community events to promote services and engage with public.
• Developed and maintained strong relationships with community partners to facilitate successful client referrals and supportive services.

Over the past year I have provided assistance to hundreds of people who are in need. I ensure a safe, clean, and hospitable environment that all resident who enter the program can thrive in. I have fostered professional relationships with nearly all those who come in with a wide variety of needs. I have provided meals, clothing, facilitated bathing, as well as a safe place to rest and recuperate. I have connected residents with job openings and nurtured volunteers to better prepare them for job and residential opportunities. I have been instrumental in a rapid decrease in acts of violence at the Tacoma Rescue Mission in the past year through dialogue and therapeutic sessions.

• Developed strong customer relationships through attentive listening and prompt resolution of concerns.
• Kept work areas clean and neat to promote efficient operations.
• Organized and maintained supplies to support shelter operations.
• Delivered high-quality work consistently, exceeding performance objectives regularly.
• Trained new team members effectively, increasing overall team efficiency.
• Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
• Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
• Collected, arranged, and input information into database systems.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Guided aircraft into and out of parking positions using hand signals.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 10 daily flights.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
• Contributed to a safer work environment by strictly following safety protocols during ramp operations.

• I have managed and been accountable for over $300k worth of meal cards with no losses. Processed and was accountable for the financial paperwork for over 3800 personnel. Maintained accountability for over $450k worth of military equipment. Responsible for the health, welfare, counseling, training, and professional development of 3 supervisors and 5 soldiers. I have reviewed and consolidated reports, statistics, applications and prepared recommendations for my supervisors. My administrative duties included property, supply, and attendance management. I have screened and handled telephone inquiries as well as accommodated incoming visitors. I have distributed mail, maintained calendar's, schedules, and established priorities for them. I have managed and administered a variety of personnel programs such as health and life insurance, vacation, TSP (Thrift Savings Plan) and physical fitness. I am also proficient in computer processing to include but not limited to Microsoft word, excel, powerpoint, excel, spreadsheet, outlook, and adobe. I am also proficient computer functions such as sending emails, faxes, printing, and typing. I was required to wear a uniform for long periods of time and always wore all applicable PPE for a wide range of situations. With my wide range of experience, I believe I would be an excellent candidate for your organization.