Melissa Gossett
Hugo,CO
Summary
Casework professional prepared to drive results and elevate team performance. Proven track record of implementing successful case management strategies and improving client outcomes. Known for fostering collaborative environments and adapting to changing needs, with expertise in conflict resolution and resource allocation.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Casework Manager
Lincoln County Department of Human Services
06.2007 - Current
- Boosted team morale by recognizing exceptional performance through reward programs and personalized feedback sessions.
- Ensured compliance with all federal, state, and local regulations through meticulous documentation and record-keeping practices.
- Streamlined caseload organization for better time-management and increased productivity.
- Leveraged technology solutions for more accurate data tracking and reporting capabilities, leading to informed decision-making processes.
- Enhanced team collaboration with regular staff meetings, open communication channels, and shared resources.
- Championed continuous learning initiatives among caseworkers through engagement in workshops, conferences, and online courses.
- Implemented evidence-based practices to improve overall service delivery quality within the agency.
- Improved client outcomes by implementing efficient case management strategies and individualized service plans.
- Developed and maintained strong relationships with community partners to facilitate successful client referrals and support services.
- Implemented efficient case review processes to ensure timely completion of tasks and adherence to deadlines, resulting in improved service quality.
- Evaluated program effectiveness regularly to identify areas for improvement or expansion in response to changing community needs.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Created treatment or service plan meeting each client's individualized needs.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Middle/High School Music Teacher
Arriba-Flagler School
08.2001 - 02.2002
- Organized successful concerts and recitals, showcasing students'' talents and hard work.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Incorporated creative activities into lessons to engage students and spark interest in music.
- Enhanced students'' understanding of music theory through engaging activities and exercises.
- Assessed student performance and provided constructive feedback to guide progress.
Billing/Data Entry Specialist and Sales Clerk
American Medical Supply & Service
04.2000 - 03.2001
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Corrected data entry errors to prevent later issues such as duplication or data degradation.
- Expedited project completion timelines by efficiently managing high volumes of data entry tasks.
- Maintained files, records, and chronologies of entry activities.
- Used computer software to store and retrieve data.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
Education
Bachelor of Arts - Psychology
Ashford University
Clinton, IA01-2009
No Degree - Paralegal Certificate
Adams State College
Alamosa, COSkills
- Ethics and integrity
- Compliance Monitoring
- Cross-Functional Teamwork
- Collaboration
- Client assessment
- Highly effective communication
- Assessment skills
- Client Engagement
- Interpersonal and written communication
- Records Management
- Attention to Detail
- Analytical Thinking
Certification
Certified Child Protective Services Supervisor
Certified Adult Protective Services Supervisor
Timeline
Casework Manager
Lincoln County Department of Human Services
06.2007 - Current
Middle/High School Music Teacher
Arriba-Flagler School
08.2001 - 02.2002
Billing/Data Entry Specialist and Sales Clerk
American Medical Supply & Service
04.2000 - 03.2001
Bachelor of Arts - Psychology
Ashford University
No Degree - Paralegal Certificate
Adams State College
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