Tawni Ferguson
Lincoln City,OR
Summary
Quality-driven Senior Case Manager with extensive experience at Lincoln County Health & Human Services, excelling in care coordination and client advocacy. Detail-oriented and systematic professional with a proactive approach. Proven ability to develop individualized service plans and facilitate positive behavior change, while effectively managing resources and mentoring staff. Committed to empowering clients and enhancing community outreach initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Case Manager
Lincoln County Health & Human Services
12.2016 - Current
- Completed daily intake screenings and comprehensive case management assessments.
- Coordinated with physicians, social workers, therapists, nutritionists, and case managers to develop and implement individualized care plans.
- Documented detailed client interactions and interventions in electronic charting systems.
- Developed and implemented over 100 comprehensive case management plans to address client needs and goals.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Monitored clients' progress and tracked client services to provide safety planning and crisis interventions.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of governmental regulations.
- Mentored over 10 new case managers, answering questions, offering opportunities to shadow and observe and explaining information about company procedures.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to clients short and long-term stabilization goals.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
Juvenile Detention Center Relief Counselor
Lincoln County Health & Human Services
06.2016 - 12.2016
- Provided and monitored the physical safety, nourishment, cleanliness and supervision of 10-15 individuals in the detention center and shelter.
- Supervised and instructed daily living, leisure and work activities.
- Reviewed background check, behavioral history and criminal background information in order to assess and be prepared for possible future behavior and actions of each individual.
- Completed written reports on admission and releases. Reported individual behavior and performance as observed. Tracked data and completed daily logs.
- Coordinated with Juvenile Probation Counselors and other case workers.
- Guided individuals in developing skills and strategies for dealing with problems.
Residential Program Coordinator
Futures Through Choices
12.2010 - 10.2015
- Coordinated and managed the activities, assignments, and schedules for 15 employed staff.
- Responsible for hiring and training new staff, completing quarterly performance evaluations and handling personnel issues.
- Provided administrative oversight including overall maintenance, condition and appearance of grounds and equipment at 3 different facilities.
- Completed a wide range of clerical duties including data tracking, email correspondence, creating documentation and completing progress reports.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Provided and coordinated therapeutic and behavioral intervention services to residents using individual, family, and group treatment.
- Provided daily skills training which included meal preparation, hygiene, budgeting, transportation, medication administration and social appropriateness.
- Communicated regularly with guardians of residents and family members, answering questions and addressing concerns.
- Deescalated highly stressful situations involving verbal and physical aggression and clients in crisis.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, involved law enforcement.
- Completed care coordination with State support coordinators, day programs, employers, family members and The Division of Services for People with Disabilities.
- Provided monthly behavioral progress reports and assessments.
- Ensured that all State and Health mandates were being tracked and followed.
Education
Bachelor/Master of Social Work Unfinished Degree -
University of Utah
Salt Lake City, UTAssociate of Arts - Special Education
Boise State University
Boise, IDSkills
- Resource Management
- Care coordination
- Case assessment
- Individual service plans
- Community Outreach
- Time management and organization
- Client advocacy and client empowerment
- Verbal and written communication
- Workforce management
- Decision-making
- Documentation and reporting
- Employee onboarding and staff development
Certification
- MHACBO Certified QMHA I, Qualified Mental Health Associate
- First Aid, CPR/AED Certification – American Red Cross
Timeline
Senior Case Manager
Lincoln County Health & Human Services
12.2016 - Current
Juvenile Detention Center Relief Counselor
Lincoln County Health & Human Services
06.2016 - 12.2016
Residential Program Coordinator
Futures Through Choices
12.2010 - 10.2015
Bachelor/Master of Social Work Unfinished Degree -
University of Utah
Associate of Arts - Special Education
Boise State University
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